The relationship between service quality and customer loyalty at MS Garden Hotel Kuantan, Pahang / Wan Adli Wan Ahmad
The main purpose of business is to serve their customer. Many researches had proven that service quality is what influencing most in the business daily routine and one of the crucial factors to retain the customers. Excellence in service quality is a key to achieve customer loyalty which is the prim...
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| Format: | Thesis |
| Language: | English |
| Published: |
2014
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| Subjects: | |
| Online Access: | https://ir.uitm.edu.my/id/eprint/69826/1/69826.pdf |
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