The relationship between service quality and customer satisfaction at Renaissance Kota Bharu Hotel / Siti Nur Awanis Rahim
The relationship between service quality and customer satisfaction has received considerable academic attention in the past few years . This research investigates the relationship between service quality and customer satisfaction toward hospitality industry. Therefore the data will be collected amon...
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| 主要作者: | |
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| 格式: | Thesis |
| 語言: | English |
| 出版: |
2014
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| 主題: | |
| 在線閱讀: | https://ir.uitm.edu.my/id/eprint/69899/1/69899.pdf |
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