The relationship between service quality and customer satisfaction: an empirical investigation at Hospital Universiti Sains Malaysia (HUSM) / Nor Azwa Ab. Ghani
The purpose of this study is to investigate the relationship of the selected independent variable tangible, reliability, responsiveness, assurance and empathy with dependent variable, customer satisfaction towards Hospital Universiti Sains Malaysia (HUSM), Kubang Kerian, Kelantan . In order to prov...
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| Format: | Thesis |
| Language: | English |
| Published: |
2014
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| Subjects: | |
| Online Access: | https://ir.uitm.edu.my/id/eprint/69906/1/69906.pdf |
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