The relationship between service quality and employee satisfaction at Institut Jantung Negara (IJN) / Nor Syuhada Makhtar

This research was conducted to find and get a better understanding of service quality dimension s by identify which of the live dimensions of service quality (SERVQUAL) has the greatest influence on employees' satisfaction , level of employees' satisfaction and to examine the relationship...

Full description

Saved in:

Bibliographic Details
Main Author:	Makhtar, Nor Syuhada
Format:	Thesis
Language:	English
Published:	2015
Subjects:	Goal setting in personnel management Employee motivation
Online Access:	https://ir.uitm.edu.my/id/eprint/69923/1/69923.pdf
Tags:	Add Tag No Tags, Be the first to tag this record!

id	my-uitm-ir.69923
record_format	uketd_dc
spelling	my-uitm-ir.699232022-12-19T08:35:52Z The relationship between service quality and employee satisfaction at Institut Jantung Negara (IJN) / Nor Syuhada Makhtar 2015 Makhtar, Nor Syuhada Goal setting in personnel management Incentives. Incentive awards Employee motivation This research was conducted to find and get a better understanding of service quality dimension s by identify which of the live dimensions of service quality (SERVQUAL) has the greatest influence on employees' satisfaction , level of employees' satisfaction and to examine the relationship between service quality and employees ' satisfaction with the services offered by the institute Jantung Negara (IJN). SERVQUAL model is used to measure service quality and employees' satisfaction. The five of SERVQUAL consists of tangibles, reliability, responsiveness, assurance and empathy are the identified independent variables, while employees' satisfaction as the identified dependent variable. The questionnaires were filled by the staff of Institute Jantung Negara (IJN) where the questionnaires were sent to the departments in Institute Jantung Negara (IJN). Convenient sampling method was used to determine the sample size and l 00 respondents had given their prompt feedback within the suggested time frame. 2015 Thesis https://ir.uitm.edu.my/id/eprint/69923/ https://ir.uitm.edu.my/id/eprint/69923/1/69923.pdf text en public degree Universiti Teknologi MARA, Kelantan Faculty of Business and Management
institution	Universiti Teknologi MARA
collection	UiTM Institutional Repository
language	English
topic	Goal setting in personnel management Goal setting in personnel management Employee motivation
spellingShingle	Goal setting in personnel management Goal setting in personnel management Employee motivation Makhtar, Nor Syuhada The relationship between service quality and employee satisfaction at Institut Jantung Negara (IJN) / Nor Syuhada Makhtar
description	This research was conducted to find and get a better understanding of service quality dimension s by identify which of the live dimensions of service quality (SERVQUAL) has the greatest influence on employees' satisfaction , level of employees' satisfaction and to examine the relationship between service quality and employees ' satisfaction with the services offered by the institute Jantung Negara (IJN). SERVQUAL model is used to measure service quality and employees' satisfaction. The five of SERVQUAL consists of tangibles, reliability, responsiveness, assurance and empathy are the identified independent variables, while employees' satisfaction as the identified dependent variable. The questionnaires were filled by the staff of Institute Jantung Negara (IJN) where the questionnaires were sent to the departments in Institute Jantung Negara (IJN). Convenient sampling method was used to determine the sample size and l 00 respondents had given their prompt feedback within the suggested time frame.
format	Thesis
qualification_level	Bachelor degree
author	Makhtar, Nor Syuhada
author_facet	Makhtar, Nor Syuhada
author_sort	Makhtar, Nor Syuhada
title	The relationship between service quality and employee satisfaction at Institut Jantung Negara (IJN) / Nor Syuhada Makhtar
title_short	The relationship between service quality and employee satisfaction at Institut Jantung Negara (IJN) / Nor Syuhada Makhtar
title_full	The relationship between service quality and employee satisfaction at Institut Jantung Negara (IJN) / Nor Syuhada Makhtar
title_fullStr	The relationship between service quality and employee satisfaction at Institut Jantung Negara (IJN) / Nor Syuhada Makhtar
title_full_unstemmed	The relationship between service quality and employee satisfaction at Institut Jantung Negara (IJN) / Nor Syuhada Makhtar
title_sort	relationship between service quality and employee satisfaction at institut jantung negara (ijn) / nor syuhada makhtar
granting_institution	Universiti Teknologi MARA, Kelantan
granting_department	Faculty of Business and Management
publishDate	2015
url	https://ir.uitm.edu.my/id/eprint/69923/1/69923.pdf
_version_	1783735916041338880

The relationship between service quality and employee satisfaction at Institut Jantung Negara (IJN) / Nor Syuhada Makhtar

Similar Items