The relationship between e-commerce and customer satisfaction at government servant in Hospital Seberang Jaya, Pulau Pinang / Tengku Muhammad Izzuddin Tengku Izaham

With the development of Internet, e-commerce is developing rapidly in Malaysia as a new way for online business transaction. Therefore, it is important for this research paper to identify the determinants of consumer satisfaction towards e-commerce for among government event in Hospital Seberang Ja...

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Bibliographic Details
Main Author:	Tengku Izaham, Tengku Muhammad Izzuddin
Format:	Thesis
Language:	English
Published:	2014
Subjects:	Consumer satisfaction Electronic commerce Local government
Online Access:	https://ir.uitm.edu.my/id/eprint/70004/1/70004.pdf
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id	my-uitm-ir.70004
record_format	uketd_dc
spelling	my-uitm-ir.700042022-11-24T00:12:39Z The relationship between e-commerce and customer satisfaction at government servant in Hospital Seberang Jaya, Pulau Pinang / Tengku Muhammad Izzuddin Tengku Izaham 2014 Tengku Izaham, Tengku Muhammad Izzuddin Consumer satisfaction Electronic commerce Local government With the development of Internet, e-commerce is developing rapidly in Malaysia as a new way for online business transaction. Therefore, it is important for this research paper to identify the determinants of consumer satisfaction towards e-commerce for among government event in Hospital Seberang Jaya, Pulau Pinang. A total of I IO e-commerce users had participated in this research. The findings revealed that website design, payment method, information quality, security and privacy are positively related to customer satisfaction towards e-commerce among government servant in Hospital Seberang Jaya, Pulau Pinang. Data are gathered through survey among the government servant in Hospital Seberang Jaya, Pulau Pinang which has experience in e-commerce. 2014 Thesis https://ir.uitm.edu.my/id/eprint/70004/ https://ir.uitm.edu.my/id/eprint/70004/1/70004.pdf text en public degree Universiti Teknologi MARA, Kelantan Faculty of Business and Management Hashim, Mimi Zazira
institution	Universiti Teknologi MARA
collection	UiTM Institutional Repository
language	English
advisor	Hashim, Mimi Zazira
topic	Consumer satisfaction Electronic commerce Local government
spellingShingle	Consumer satisfaction Electronic commerce Local government Tengku Izaham, Tengku Muhammad Izzuddin The relationship between e-commerce and customer satisfaction at government servant in Hospital Seberang Jaya, Pulau Pinang / Tengku Muhammad Izzuddin Tengku Izaham
description	With the development of Internet, e-commerce is developing rapidly in Malaysia as a new way for online business transaction. Therefore, it is important for this research paper to identify the determinants of consumer satisfaction towards e-commerce for among government event in Hospital Seberang Jaya, Pulau Pinang. A total of I IO e-commerce users had participated in this research. The findings revealed that website design, payment method, information quality, security and privacy are positively related to customer satisfaction towards e-commerce among government servant in Hospital Seberang Jaya, Pulau Pinang. Data are gathered through survey among the government servant in Hospital Seberang Jaya, Pulau Pinang which has experience in e-commerce.
format	Thesis
qualification_level	Bachelor degree
author	Tengku Izaham, Tengku Muhammad Izzuddin
author_facet	Tengku Izaham, Tengku Muhammad Izzuddin
author_sort	Tengku Izaham, Tengku Muhammad Izzuddin
title	The relationship between e-commerce and customer satisfaction at government servant in Hospital Seberang Jaya, Pulau Pinang / Tengku Muhammad Izzuddin Tengku Izaham
title_short	The relationship between e-commerce and customer satisfaction at government servant in Hospital Seberang Jaya, Pulau Pinang / Tengku Muhammad Izzuddin Tengku Izaham
title_full	The relationship between e-commerce and customer satisfaction at government servant in Hospital Seberang Jaya, Pulau Pinang / Tengku Muhammad Izzuddin Tengku Izaham
title_fullStr	The relationship between e-commerce and customer satisfaction at government servant in Hospital Seberang Jaya, Pulau Pinang / Tengku Muhammad Izzuddin Tengku Izaham
title_full_unstemmed	The relationship between e-commerce and customer satisfaction at government servant in Hospital Seberang Jaya, Pulau Pinang / Tengku Muhammad Izzuddin Tengku Izaham
title_sort	relationship between e-commerce and customer satisfaction at government servant in hospital seberang jaya, pulau pinang / tengku muhammad izzuddin tengku izaham
granting_institution	Universiti Teknologi MARA, Kelantan
granting_department	Faculty of Business and Management
publishDate	2014
url	https://ir.uitm.edu.my/id/eprint/70004/1/70004.pdf
_version_	1783735920272343040

The relationship between e-commerce and customer satisfaction at government servant in Hospital Seberang Jaya, Pulau Pinang / Tengku Muhammad Izzuddin Tengku Izaham

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