The relationship between e-commerce and customer satisfaction at government sector in Perbadanan Kemajuan Negeri Kedah, Alor Setar, Kedah / Muhammad Farid Ikhwan Senu

With the development of Internet, e-commerce is developing rapidly in Malaysia a a new way for online business transaction. Therefore, it is important for this research paper to identify the determinants of consumer satisfaction towards e-commerce for among government servant in Perbadanan Kemajuan...

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Bibliographic Details
Main Author:	Senu, Muhammad Farid Ikhwan
Format:	Thesis
Language:	English
Published:	2014
Subjects:	Consumer satisfaction Electronic commerce Local government
Online Access:	https://ir.uitm.edu.my/id/eprint/70028/1/70028.pdf
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id	my-uitm-ir.70028
record_format	uketd_dc
spelling	my-uitm-ir.700282022-11-24T00:12:37Z The relationship between e-commerce and customer satisfaction at government sector in Perbadanan Kemajuan Negeri Kedah, Alor Setar, Kedah / Muhammad Farid Ikhwan Senu 2014 Senu, Muhammad Farid Ikhwan Consumer satisfaction Electronic commerce Local government With the development of Internet, e-commerce is developing rapidly in Malaysia a a new way for online business transaction. Therefore, it is important for this research paper to identify the determinants of consumer satisfaction towards e-commerce for among government servant in Perbadanan Kemajuan Negeri Kedah (PKNK), Alor Setar, Kedah. /\ total of 110 e-commerce users had participated in this research. The findings revealed that website design, payment method, information quality, security and privacy are positively related to customer satisfaction towards e-commerce among government servant in Perbadanan Kemajuan Negeri Kedah (PKNK), Alor Setar, Kedah. Data are gathered through survey among the government servant in Perbadanan Kemajuan Negeri Kedah (PKNK), Alor Setar, Kedah which has experience in e-commerce. 2014 Thesis https://ir.uitm.edu.my/id/eprint/70028/ https://ir.uitm.edu.my/id/eprint/70028/1/70028.pdf text en public degree Universiti Teknologi MARA, Kelantan Faculty of Business and Management
institution	Universiti Teknologi MARA
collection	UiTM Institutional Repository
language	English
topic	Consumer satisfaction Electronic commerce Local government
spellingShingle	Consumer satisfaction Electronic commerce Local government Senu, Muhammad Farid Ikhwan The relationship between e-commerce and customer satisfaction at government sector in Perbadanan Kemajuan Negeri Kedah, Alor Setar, Kedah / Muhammad Farid Ikhwan Senu
description	With the development of Internet, e-commerce is developing rapidly in Malaysia a a new way for online business transaction. Therefore, it is important for this research paper to identify the determinants of consumer satisfaction towards e-commerce for among government servant in Perbadanan Kemajuan Negeri Kedah (PKNK), Alor Setar, Kedah. /\ total of 110 e-commerce users had participated in this research. The findings revealed that website design, payment method, information quality, security and privacy are positively related to customer satisfaction towards e-commerce among government servant in Perbadanan Kemajuan Negeri Kedah (PKNK), Alor Setar, Kedah. Data are gathered through survey among the government servant in Perbadanan Kemajuan Negeri Kedah (PKNK), Alor Setar, Kedah which has experience in e-commerce.
format	Thesis
qualification_level	Bachelor degree
author	Senu, Muhammad Farid Ikhwan
author_facet	Senu, Muhammad Farid Ikhwan
author_sort	Senu, Muhammad Farid Ikhwan
title	The relationship between e-commerce and customer satisfaction at government sector in Perbadanan Kemajuan Negeri Kedah, Alor Setar, Kedah / Muhammad Farid Ikhwan Senu
title_short	The relationship between e-commerce and customer satisfaction at government sector in Perbadanan Kemajuan Negeri Kedah, Alor Setar, Kedah / Muhammad Farid Ikhwan Senu
title_full	The relationship between e-commerce and customer satisfaction at government sector in Perbadanan Kemajuan Negeri Kedah, Alor Setar, Kedah / Muhammad Farid Ikhwan Senu
title_fullStr	The relationship between e-commerce and customer satisfaction at government sector in Perbadanan Kemajuan Negeri Kedah, Alor Setar, Kedah / Muhammad Farid Ikhwan Senu
title_full_unstemmed	The relationship between e-commerce and customer satisfaction at government sector in Perbadanan Kemajuan Negeri Kedah, Alor Setar, Kedah / Muhammad Farid Ikhwan Senu
title_sort	relationship between e-commerce and customer satisfaction at government sector in perbadanan kemajuan negeri kedah, alor setar, kedah / muhammad farid ikhwan senu
granting_institution	Universiti Teknologi MARA, Kelantan
granting_department	Faculty of Business and Management
publishDate	2014
url	https://ir.uitm.edu.my/id/eprint/70028/1/70028.pdf
_version_	1783735921800118272

The relationship between e-commerce and customer satisfaction at government sector in Perbadanan Kemajuan Negeri Kedah, Alor Setar, Kedah / Muhammad Farid Ikhwan Senu

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