ICT outsourcing in public sector: relationship intensity among vendor and client / Aidura Bahak Udin

Malaysia has its own recipe of building a long term success in ICT industry. Since the Multimedia Super Corridor (MSC) was conceptualized in 1996, Multimedia Development Corporation (MDeC) has been tasked to develop the unique corridor into a regional operation and as a home for global ICT com...

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Main Author:	Bahak Udin, Aidura
Format:	Thesis
Published:	2007
Subjects:	T Technology (General) Malaysia
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id	my-uitm-ir.716
record_format	uketd_dc
spelling	my-uitm-ir.7162017-08-15T08:56:01Z ICT outsourcing in public sector: relationship intensity among vendor and client / Aidura Bahak Udin 2007 Bahak Udin, Aidura T Technology (General) Malaysia Malaysia has its own recipe of building a long term success in ICT industry. Since the Multimedia Super Corridor (MSC) was conceptualized in 1996, Multimedia Development Corporation (MDeC) has been tasked to develop the unique corridor into a regional operation and as a home for global ICT companies. The overall of this research is all about the ICT outsourcing in public sector. The aims of this research are to identify the SLA problems the organizations, the factors that influence the relationship intensity among vendor and client and the effect of use of CRM in ICT outsourcing. In order to achieve the aims of this research, a research model was used to develop the research instrument for this study. The primary data for this research was collected by means of a questionnaire survey conducted among Malaysian public sector organizations. There are about 50 federal government agencies based in Putrajaya. Out of that, 28 federal government agencies and 12 state federal government agencies (within Klang Valley) were selected to participate in the survey. A total of 285 questionnaires were distributed among the selected organizations and within one and half months, questionnaires were returned. Although the research was conducted successfiilly, several limitations were encountered. The limitations are time constraint, limited academic reference on ICT outsourcing based in Malaysia and lack of cooperation during field study. The findings fi-om this research indicated the relationship among vendor and client and how significant the factors influence it. Problems that inherent in SLA also will be identified. Faculty of Computer and Mathematical Sciences 2007 Thesis https://ir.uitm.edu.my/id/eprint/716/ dphil degree Universiti Teknologi MARA Faculty of Information Technology and Quantitative Sciences
institution	Universiti Teknologi MARA
collection	UiTM Institutional Repository
topic	T Technology (General) Malaysia
spellingShingle	T Technology (General) Malaysia Bahak Udin, Aidura ICT outsourcing in public sector: relationship intensity among vendor and client / Aidura Bahak Udin
description	Malaysia has its own recipe of building a long term success in ICT industry. Since the Multimedia Super Corridor (MSC) was conceptualized in 1996, Multimedia Development Corporation (MDeC) has been tasked to develop the unique corridor into a regional operation and as a home for global ICT companies. The overall of this research is all about the ICT outsourcing in public sector. The aims of this research are to identify the SLA problems the organizations, the factors that influence the relationship intensity among vendor and client and the effect of use of CRM in ICT outsourcing. In order to achieve the aims of this research, a research model was used to develop the research instrument for this study. The primary data for this research was collected by means of a questionnaire survey conducted among Malaysian public sector organizations. There are about 50 federal government agencies based in Putrajaya. Out of that, 28 federal government agencies and 12 state federal government agencies (within Klang Valley) were selected to participate in the survey. A total of 285 questionnaires were distributed among the selected organizations and within one and half months, questionnaires were returned. Although the research was conducted successfiilly, several limitations were encountered. The limitations are time constraint, limited academic reference on ICT outsourcing based in Malaysia and lack of cooperation during field study. The findings fi-om this research indicated the relationship among vendor and client and how significant the factors influence it. Problems that inherent in SLA also will be identified.
format	Thesis
qualification_name	Doctor of Philosophy (PhD.)
qualification_level	Bachelor degree
author	Bahak Udin, Aidura
author_facet	Bahak Udin, Aidura
author_sort	Bahak Udin, Aidura
title	ICT outsourcing in public sector: relationship intensity among vendor and client / Aidura Bahak Udin
title_short	ICT outsourcing in public sector: relationship intensity among vendor and client / Aidura Bahak Udin
title_full	ICT outsourcing in public sector: relationship intensity among vendor and client / Aidura Bahak Udin
title_fullStr	ICT outsourcing in public sector: relationship intensity among vendor and client / Aidura Bahak Udin
title_full_unstemmed	ICT outsourcing in public sector: relationship intensity among vendor and client / Aidura Bahak Udin
title_sort	ict outsourcing in public sector: relationship intensity among vendor and client / aidura bahak udin
granting_institution	Universiti Teknologi MARA
granting_department	Faculty of Information Technology and Quantitative Sciences
publishDate	2007
_version_	1783732948912046080

ICT outsourcing in public sector: relationship intensity among vendor and client / Aidura Bahak Udin

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