A study on supervisory attributes & employees' attitude / Fuzette Abu Bakar
This research is to find more, information about the hospitality industry in Malaysia. Mainly it is to look in the hotel industry in Malaysia. The purpose of the study is to provide the student and personnel of the hospitality industry with the information and knowledge on the industry. It is hope t...
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| Main Author: | |
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| Format: | Thesis |
| Language: | English |
| Published: |
1999
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| Online Access: | https://ir.uitm.edu.my/id/eprint/72692/1/72692.pdf |
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| Summary: | This research is to find more, information about the hospitality industry in Malaysia. Mainly it is to look in the hotel industry in Malaysia. The purpose of the study is to provide the student and personnel of the hospitality industry with the information and knowledge on the industry. It is hope to be a reference in future. This study will go through a few processes in order to be completed. It will first start with finding the research issue. The issue would be the perception of employees toward certain type of supervisors. In a hotel, employees are divided to two level of management, which are, the managerial level and the operational level. The managerial levels are the leaders that will make the industry grow and expand. Leaders are born but they are train and therefore it is important to create effective leader. For this research, concentration will be on the attributes of supervisor and the attitude of the subordinates towards the supervisor. There are different types of style or attributes and attitude. Research questions were developed to give the issue on the guideline to follow. There will be two variables involve in this study. There are the supervisory attributes and the employees' attitude. These variables are measured and analyze after obtaining data. |
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