The development of quality management in Malaysian SMEs contractors / Muhammad Firdaus Hamzan

Quality management focuses on activities that managers use to ensure a quality product or service. Examples of quality management include quality assurance and quality control. Quality management seeks to eliminate "defects" in products and services and is often based on customer or client...

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Bibliographic Details
Main Author:	Hamzan, Muhammad Firdaus
Format:	Thesis
Language:	English
Published:	2006
Subjects:	Contractors' operations and equipment Contracting (General works)
Online Access:	https://ir.uitm.edu.my/id/eprint/74127/1/74127.pdf
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id	my-uitm-ir.74127
record_format	uketd_dc
spelling	my-uitm-ir.741272023-03-01T07:26:47Z The development of quality management in Malaysian SMEs contractors / Muhammad Firdaus Hamzan 2006 Hamzan, Muhammad Firdaus Contractors' operations and equipment. Contracting. (General works) Quality management focuses on activities that managers use to ensure a quality product or service. Examples of quality management include quality assurance and quality control. Quality management seeks to eliminate "defects" in products and services and is often based on customer or client feedback. As such, it is an ongoing and often long-term process. Originally, quality management focused on products and services and was used primarily in the manufacturing industry. Today however, it can be applied to any type of business process in any type of business, for example insurance, transportation, or retail. Six Sigma, Total Quality Management, and Kaizen are different types of quality management systems that are often used by businesses today. Another type of quality management that was popular in the 1990s was Total Quality Management (TQM), which brought a human element to quality management. Customer satisfaction is an important part of quality management and in fact drives the process. Quality management is a way of thinking that permeates the entire corporate culture from mailroom employees to the CEO and from product development to sales. It emphasizes quality during the production process, not just for the final products. 2006 Thesis https://ir.uitm.edu.my/id/eprint/74127/ https://ir.uitm.edu.my/id/eprint/74127/1/74127.pdf text en public degree Universiti Teknologi MARA (UiTM) Faculty of Architecture, Planning & Surveying
institution	Universiti Teknologi MARA
collection	UiTM Institutional Repository
language	English
topic	Contractors' operations and equipment Contracting (General works)
spellingShingle	Contractors' operations and equipment Contracting (General works) Hamzan, Muhammad Firdaus The development of quality management in Malaysian SMEs contractors / Muhammad Firdaus Hamzan
description	Quality management focuses on activities that managers use to ensure a quality product or service. Examples of quality management include quality assurance and quality control. Quality management seeks to eliminate "defects" in products and services and is often based on customer or client feedback. As such, it is an ongoing and often long-term process. Originally, quality management focused on products and services and was used primarily in the manufacturing industry. Today however, it can be applied to any type of business process in any type of business, for example insurance, transportation, or retail. Six Sigma, Total Quality Management, and Kaizen are different types of quality management systems that are often used by businesses today. Another type of quality management that was popular in the 1990s was Total Quality Management (TQM), which brought a human element to quality management. Customer satisfaction is an important part of quality management and in fact drives the process. Quality management is a way of thinking that permeates the entire corporate culture from mailroom employees to the CEO and from product development to sales. It emphasizes quality during the production process, not just for the final products.
format	Thesis
qualification_level	Bachelor degree
author	Hamzan, Muhammad Firdaus
author_facet	Hamzan, Muhammad Firdaus
author_sort	Hamzan, Muhammad Firdaus
title	The development of quality management in Malaysian SMEs contractors / Muhammad Firdaus Hamzan
title_short	The development of quality management in Malaysian SMEs contractors / Muhammad Firdaus Hamzan
title_full	The development of quality management in Malaysian SMEs contractors / Muhammad Firdaus Hamzan
title_fullStr	The development of quality management in Malaysian SMEs contractors / Muhammad Firdaus Hamzan
title_full_unstemmed	The development of quality management in Malaysian SMEs contractors / Muhammad Firdaus Hamzan
title_sort	development of quality management in malaysian smes contractors / muhammad firdaus hamzan
granting_institution	Universiti Teknologi MARA (UiTM)
granting_department	Faculty of Architecture, Planning & Surveying
publishDate	2006
url	https://ir.uitm.edu.my/id/eprint/74127/1/74127.pdf
_version_	1783736005032935424

The development of quality management in Malaysian SMEs contractors / Muhammad Firdaus Hamzan

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