The study of customer complaints on Kancil services / Faizal Hamid

To reduce the number of complaints and increase number of satisfaction, they company must develop methods to effectively handle individual complaints as they occur and make strategic changes in business practices to reduce complaints over time. Statistical Programme Software System (SPSS) version 9...

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Bibliographic Details
Main Author: Hamid, Faizal
Format: Thesis
Published: 2000
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