Dissatisfaction of Telekom customers towards billing problems (Pahang Timur Region) / Khairol Amin Mohd Tahir
Ds Charges and customer service are the dominant measure by which telecommunication companies differentiate themselves in the marketplace, as they try lo gain customer satisfaction, market share and increase profits. (Leonard L Beny, A. Parasuraman; 1998) As a major thrust of Telekom in getting read...
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| Format: | Thesis |
| Language: | English |
| Published: |
2000
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| Online Access: | https://ir.uitm.edu.my/id/eprint/75762/1/75762.pdf |
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