A study on service quality at Registry of Company (ROC) Office, Kota Bharu in conjunction with its corporatization / Yusnita Mohd Noon

The concept of quality transcends product and service performance and encompasses all aspects of customer satisfaction. Customers not only want a product or demand a service that meets or performs exactly to their requirement, but they also want the product or service to be timely delivered, they w...

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Bibliographic Details
Main Author:	Mohd Noon, Yusnita
Format:	Thesis
Language:	English
Published:	2000
Subjects:	Corporations Service industries Consumer satisfaction
Online Access:	https://ir.uitm.edu.my/id/eprint/76605/1/76605.pdf
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id	my-uitm-ir.76605
record_format	uketd_dc
spelling	my-uitm-ir.766052023-06-16T02:42:10Z A study on service quality at Registry of Company (ROC) Office, Kota Bharu in conjunction with its corporatization / Yusnita Mohd Noon 2000 Mohd Noon, Yusnita Corporations Service industries Consumer satisfaction Customer services. Customer relations The concept of quality transcends product and service performance and encompasses all aspects of customer satisfaction. Customers not only want a product or demand a service that meets or performs exactly to their requirement, but they also want the product or service to be timely delivered, they want information on time, they like to have things that perform as claimed and somehow that closing the gap of their expectations with things delivered. Continuous improvement of quality and customer satisfaction is essential in today's turbulent world where the organization receives its forces. There are various factors that push for excellence in quality service such as the staff that being the valuable asset for the organization, the management as the key to the paradigm shift, and also other supporting environment whereby the most important is the Information Technology. This study focuses on the manner in which Registry of Company (ROC) Kelantan measure its quality level in further meeting its customers' needs and expectations, that being the key input of its corporatization exercise. 2000 Thesis https://ir.uitm.edu.my/id/eprint/76605/ https://ir.uitm.edu.my/id/eprint/76605/1/76605.pdf text en public degree Universiti Teknologi MARA, Kelantan Faculty of Business and Management
institution	Universiti Teknologi MARA
collection	UiTM Institutional Repository
language	English
topic	Corporations Service industries Consumer satisfaction Corporations
spellingShingle	Corporations Service industries Consumer satisfaction Corporations Mohd Noon, Yusnita A study on service quality at Registry of Company (ROC) Office, Kota Bharu in conjunction with its corporatization / Yusnita Mohd Noon
description	The concept of quality transcends product and service performance and encompasses all aspects of customer satisfaction. Customers not only want a product or demand a service that meets or performs exactly to their requirement, but they also want the product or service to be timely delivered, they want information on time, they like to have things that perform as claimed and somehow that closing the gap of their expectations with things delivered. Continuous improvement of quality and customer satisfaction is essential in today's turbulent world where the organization receives its forces. There are various factors that push for excellence in quality service such as the staff that being the valuable asset for the organization, the management as the key to the paradigm shift, and also other supporting environment whereby the most important is the Information Technology. This study focuses on the manner in which Registry of Company (ROC) Kelantan measure its quality level in further meeting its customers' needs and expectations, that being the key input of its corporatization exercise.
format	Thesis
qualification_level	Bachelor degree
author	Mohd Noon, Yusnita
author_facet	Mohd Noon, Yusnita
author_sort	Mohd Noon, Yusnita
title	A study on service quality at Registry of Company (ROC) Office, Kota Bharu in conjunction with its corporatization / Yusnita Mohd Noon
title_short	A study on service quality at Registry of Company (ROC) Office, Kota Bharu in conjunction with its corporatization / Yusnita Mohd Noon
title_full	A study on service quality at Registry of Company (ROC) Office, Kota Bharu in conjunction with its corporatization / Yusnita Mohd Noon
title_fullStr	A study on service quality at Registry of Company (ROC) Office, Kota Bharu in conjunction with its corporatization / Yusnita Mohd Noon
title_full_unstemmed	A study on service quality at Registry of Company (ROC) Office, Kota Bharu in conjunction with its corporatization / Yusnita Mohd Noon
title_sort	study on service quality at registry of company (roc) office, kota bharu in conjunction with its corporatization / yusnita mohd noon
granting_institution	Universiti Teknologi MARA, Kelantan
granting_department	Faculty of Business and Management
publishDate	2000
url	https://ir.uitm.edu.my/id/eprint/76605/1/76605.pdf
_version_	1783736113806966784

A study on service quality at Registry of Company (ROC) Office, Kota Bharu in conjunction with its corporatization / Yusnita Mohd Noon

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