A study on service quality at Registry of Company (ROC) Office, Kota Bharu in conjunction with its corporatization / Yusnita Mohd Noon

The concept of quality transcends product and service performance and encompasses all aspects of customer satisfaction. Customers not only want a product or demand a service that meets or performs exactly to their requirement, but they also want the product or service to be timely delivered, they w...

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Bibliographic Details
Main Author: Mohd Noon, Yusnita
Format: Thesis
Language:English
Published: 2000
Subjects:
Online Access:https://ir.uitm.edu.my/id/eprint/76605/1/76605.pdf
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