Interviewers’ perspectives on the use of communication strategies by English second language speakers during job interview sessions / Wan Nurhafiza Fatini Wan Hassan

Communication strategies (CS) have generally been used to overcome oral communication problems in delivering speakers’ intended messages. This qualitative study was set to identify the types of CS used by candidates of actual job interviews. It also aimed to examine the interview panellists’ percept...

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Main Author:	Wan Hassan, Wan Nurhafiza Fatini
Format:	Thesis
Language:	English
Published:	2022
Subjects:	Oral communication Speech PE English language
Online Access:	https://ir.uitm.edu.my/id/eprint/76619/1/76619.pdf
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id	my-uitm-ir.76619
record_format	uketd_dc
spelling	my-uitm-ir.766192023-05-29T03:53:04Z Interviewers’ perspectives on the use of communication strategies by English second language speakers during job interview sessions / Wan Nurhafiza Fatini Wan Hassan 2022 Wan Hassan, Wan Nurhafiza Fatini Oral communication. Speech PE English language Communication strategies (CS) have generally been used to overcome oral communication problems in delivering speakers’ intended messages. This qualitative study was set to identify the types of CS used by candidates of actual job interviews. It also aimed to examine the interview panellists’ perceptions on the use of such strategies and how it affected the candidates’ performances. To achieve these objectives, interview sessions involving a total of 19 interview candidates and eight panellists were observed and video-recorded. With the help of NVivo software (version 12), the researcher analysed the data by identifying the types of CS based on Dörnyei and Scott (1997) and Clennell's (1995) perspectives (top-down analysis). In addition, the emergence of any CS that was absent in both taxonomies was also noted (bottom-up analysis). The results revealed that the candidates resorted to 20 out of the 47 types of CS indicated by both taxonomies. The most frequently used CS stipulated in Dörnyei and Scott's (1997) taxonomy was the use of fillers while tonicity was the most frequently used CS for Clennell's perspective (1995). Meanwhile, from bottom-up analysis, “laughter” is taken as ‘an indirect ice-breaking strategy’ which can promote social bonding. On whether the candidates’ use of CS was favoured by the panellists, the latter reported that too frequent use of fillers was distracting, and hence, was not favoured. It also negatively impacted the candidates’ performances during the interviews. It is therefore imperative for the candidates to consider appropriateness and context of interactions when choosing the types of CS. Finally, the findings of the current study were integrated into Dörnyei and Scott's (1997) taxonomy, resulting in a revised version of CS taxonomy that fits the context of job interviews. 2022 Thesis https://ir.uitm.edu.my/id/eprint/76619/ https://ir.uitm.edu.my/id/eprint/76619/1/76619.pdf text en public masters Universiti Teknologi MARA (UiTM) Academy of Language Studies Awang, Suryani
institution	Universiti Teknologi MARA
collection	UiTM Institutional Repository
language	English
advisor	Awang, Suryani
topic	Oral communication Speech PE English language
spellingShingle	Oral communication Speech PE English language Wan Hassan, Wan Nurhafiza Fatini Interviewers’ perspectives on the use of communication strategies by English second language speakers during job interview sessions / Wan Nurhafiza Fatini Wan Hassan
description	Communication strategies (CS) have generally been used to overcome oral communication problems in delivering speakers’ intended messages. This qualitative study was set to identify the types of CS used by candidates of actual job interviews. It also aimed to examine the interview panellists’ perceptions on the use of such strategies and how it affected the candidates’ performances. To achieve these objectives, interview sessions involving a total of 19 interview candidates and eight panellists were observed and video-recorded. With the help of NVivo software (version 12), the researcher analysed the data by identifying the types of CS based on Dörnyei and Scott (1997) and Clennell's (1995) perspectives (top-down analysis). In addition, the emergence of any CS that was absent in both taxonomies was also noted (bottom-up analysis). The results revealed that the candidates resorted to 20 out of the 47 types of CS indicated by both taxonomies. The most frequently used CS stipulated in Dörnyei and Scott's (1997) taxonomy was the use of fillers while tonicity was the most frequently used CS for Clennell's perspective (1995). Meanwhile, from bottom-up analysis, “laughter” is taken as ‘an indirect ice-breaking strategy’ which can promote social bonding. On whether the candidates’ use of CS was favoured by the panellists, the latter reported that too frequent use of fillers was distracting, and hence, was not favoured. It also negatively impacted the candidates’ performances during the interviews. It is therefore imperative for the candidates to consider appropriateness and context of interactions when choosing the types of CS. Finally, the findings of the current study were integrated into Dörnyei and Scott's (1997) taxonomy, resulting in a revised version of CS taxonomy that fits the context of job interviews.
format	Thesis
qualification_level	Master's degree
author	Wan Hassan, Wan Nurhafiza Fatini
author_facet	Wan Hassan, Wan Nurhafiza Fatini
author_sort	Wan Hassan, Wan Nurhafiza Fatini
title	Interviewers’ perspectives on the use of communication strategies by English second language speakers during job interview sessions / Wan Nurhafiza Fatini Wan Hassan
title_short	Interviewers’ perspectives on the use of communication strategies by English second language speakers during job interview sessions / Wan Nurhafiza Fatini Wan Hassan
title_full	Interviewers’ perspectives on the use of communication strategies by English second language speakers during job interview sessions / Wan Nurhafiza Fatini Wan Hassan
title_fullStr	Interviewers’ perspectives on the use of communication strategies by English second language speakers during job interview sessions / Wan Nurhafiza Fatini Wan Hassan
title_full_unstemmed	Interviewers’ perspectives on the use of communication strategies by English second language speakers during job interview sessions / Wan Nurhafiza Fatini Wan Hassan
title_sort	interviewers’ perspectives on the use of communication strategies by english second language speakers during job interview sessions / wan nurhafiza fatini wan hassan
granting_institution	Universiti Teknologi MARA (UiTM)
granting_department	Academy of Language Studies
publishDate	2022
url	https://ir.uitm.edu.my/id/eprint/76619/1/76619.pdf
_version_	1783736114849251328

Interviewers’ perspectives on the use of communication strategies by English second language speakers during job interview sessions / Wan Nurhafiza Fatini Wan Hassan

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