Factors affecting owner satisfaction as a mediator between service quality and behavioral intentions / Salasmi Sepawie

The government has policies to provide shelter to all Malaysians particularly the low income group. All Malaysia Economic Plans have Malaysia's low cost housing as one of the top agendas where the government wishes the housing development to concentrate on quality, adequate and affordable housi...

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Main Author:	Sepawie, Salasmi
Format:	Thesis
Language:	English
Published:	2019
Subjects:	Housing
Online Access:	https://ir.uitm.edu.my/id/eprint/82241/1/82241.pdf
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id	my-uitm-ir.82241
record_format	uketd_dc
spelling	my-uitm-ir.822412024-01-29T04:50:04Z Factors affecting owner satisfaction as a mediator between service quality and behavioral intentions / Salasmi Sepawie 2019 Sepawie, Salasmi Housing The government has policies to provide shelter to all Malaysians particularly the low income group. All Malaysia Economic Plans have Malaysia's low cost housing as one of the top agendas where the government wishes the housing development to concentrate on quality, adequate and affordable housing. However, there are failed low cost housing projects in Sarawak. To address this problem, it is necessary to investigate low cost house owner satisfaction because it has become a key tool to assess and improve the performance of housing developers and key development policies associated to housing. Therefore, this research aims to investigate the mediating role of owner satisfaction in the relationship between the service quality and behavioral intentions in Sarawak Low Cost Housing. On top of that, this research also examines factors affecting owner satisfaction on Low Cost Housing in Sarawak. This research uses quantitative approach and the structured questionnaires are sent to low cost terrace house owners in the three regions in Sarawak which are Southern, Central and Northern Regions. The sampling frame used is the low cost housing customers list in Sarawak and sampling technique employed is stratified sampling, with the regions as the strata. The sample size for mediated regression is 403 and to account for 50% non-return questionnaires therefore sample size used is 806. 2019 Thesis https://ir.uitm.edu.my/id/eprint/82241/ https://ir.uitm.edu.my/id/eprint/82241/1/82241.pdf text en public phd doctoral Universiti Teknologi MARA (UiTM) Faculty of Business and Management Voon, Boo Ho
institution	Universiti Teknologi MARA
collection	UiTM Institutional Repository
language	English
advisor	Voon, Boo Ho
topic	Housing
spellingShingle	Housing Sepawie, Salasmi Factors affecting owner satisfaction as a mediator between service quality and behavioral intentions / Salasmi Sepawie
description	The government has policies to provide shelter to all Malaysians particularly the low income group. All Malaysia Economic Plans have Malaysia's low cost housing as one of the top agendas where the government wishes the housing development to concentrate on quality, adequate and affordable housing. However, there are failed low cost housing projects in Sarawak. To address this problem, it is necessary to investigate low cost house owner satisfaction because it has become a key tool to assess and improve the performance of housing developers and key development policies associated to housing. Therefore, this research aims to investigate the mediating role of owner satisfaction in the relationship between the service quality and behavioral intentions in Sarawak Low Cost Housing. On top of that, this research also examines factors affecting owner satisfaction on Low Cost Housing in Sarawak. This research uses quantitative approach and the structured questionnaires are sent to low cost terrace house owners in the three regions in Sarawak which are Southern, Central and Northern Regions. The sampling frame used is the low cost housing customers list in Sarawak and sampling technique employed is stratified sampling, with the regions as the strata. The sample size for mediated regression is 403 and to account for 50% non-return questionnaires therefore sample size used is 806.
format	Thesis
qualification_name	Doctor of Philosophy (PhD.)
qualification_level	Doctorate
author	Sepawie, Salasmi
author_facet	Sepawie, Salasmi
author_sort	Sepawie, Salasmi
title	Factors affecting owner satisfaction as a mediator between service quality and behavioral intentions / Salasmi Sepawie
title_short	Factors affecting owner satisfaction as a mediator between service quality and behavioral intentions / Salasmi Sepawie
title_full	Factors affecting owner satisfaction as a mediator between service quality and behavioral intentions / Salasmi Sepawie
title_fullStr	Factors affecting owner satisfaction as a mediator between service quality and behavioral intentions / Salasmi Sepawie
title_full_unstemmed	Factors affecting owner satisfaction as a mediator between service quality and behavioral intentions / Salasmi Sepawie
title_sort	factors affecting owner satisfaction as a mediator between service quality and behavioral intentions / salasmi sepawie
granting_institution	Universiti Teknologi MARA (UiTM)
granting_department	Faculty of Business and Management
publishDate	2019
url	https://ir.uitm.edu.my/id/eprint/82241/1/82241.pdf
_version_	1794191926328557568

Factors affecting owner satisfaction as a mediator between service quality and behavioral intentions / Salasmi Sepawie

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