PNScares: the android based mobile app to manage student complaint for Politeknik Nilai, Negeri Sembilan / Nuruliza Illias

Complaint is a common behavior found in every human. People tend to complaint every single thing including the products, services, management even family. Managing the complaint is tough to handle, an efficient response to the complaints from the customer can be an indicator to measure the company&#...

Full description

Saved in:

Bibliographic Details
Main Author:	Illias, Nuruliza
Format:	Thesis
Language:	English
Published:	2018
Online Access:	https://ir.uitm.edu.my/id/eprint/87372/1/87372.pdf
Tags:	Add Tag No Tags, Be the first to tag this record!

id	my-uitm-ir.87372
record_format	uketd_dc
spelling	my-uitm-ir.873722024-01-10T03:05:01Z PNScares: the android based mobile app to manage student complaint for Politeknik Nilai, Negeri Sembilan / Nuruliza Illias 2018 Illias, Nuruliza Complaint is a common behavior found in every human. People tend to complaint every single thing including the products, services, management even family. Managing the complaint is tough to handle, an efficient response to the complaints from the customer can be an indicator to measure the company's performance. This study is focused on the development of the mobile Apps to manage student complaints for Politeknik Nilai. In Politeknik Nilai, they still using a manual form to make a complaint. Hence, the Mobile App is developed to ease the students and the management. With Mobile App, students can lodge any complaint at any time using the apps. With the camera function provided, the students can capture the damages and send it immediately. The aim of the study is to help the management to organize the complaints feedback more efficiency. This aim is achieved by answering three research objectives, including identifying user requirements, design and develop the artefact and evaluate the artefact. With this mobile Apps, the management can prevent the loss of complaint form and keep track of the records. In addition, this system will send feedback results and notification to students via student mobile phone. This study referred to the ten principles for effective complaint handling by Ombudsman (2017). We only refer eight principles to construct the PNSCares. The methodology used to develop this Mobile App is using the Mobile Application Development Life Cycle (MADLC). The use of the System Usability Scale (SUS) is to measure the User Experience after using the Mobile App. The feedbacks from ten respondents about the PNSCares prototype are good with 72 scores in SUS for perceived usefulness and easy to use factor. Based on the result, the prototype is appropriate for implementation. 2018 Thesis https://ir.uitm.edu.my/id/eprint/87372/ https://ir.uitm.edu.my/id/eprint/87372/1/87372.pdf text en public masters Universiti Teknologi MARA (UiTM) Faculty of Computer and Mathematical Sciences Abdul Hamid, Nor Hayati
institution	Universiti Teknologi MARA
collection	UiTM Institutional Repository
language	English
advisor	Abdul Hamid, Nor Hayati
description	Complaint is a common behavior found in every human. People tend to complaint every single thing including the products, services, management even family. Managing the complaint is tough to handle, an efficient response to the complaints from the customer can be an indicator to measure the company's performance. This study is focused on the development of the mobile Apps to manage student complaints for Politeknik Nilai. In Politeknik Nilai, they still using a manual form to make a complaint. Hence, the Mobile App is developed to ease the students and the management. With Mobile App, students can lodge any complaint at any time using the apps. With the camera function provided, the students can capture the damages and send it immediately. The aim of the study is to help the management to organize the complaints feedback more efficiency. This aim is achieved by answering three research objectives, including identifying user requirements, design and develop the artefact and evaluate the artefact. With this mobile Apps, the management can prevent the loss of complaint form and keep track of the records. In addition, this system will send feedback results and notification to students via student mobile phone. This study referred to the ten principles for effective complaint handling by Ombudsman (2017). We only refer eight principles to construct the PNSCares. The methodology used to develop this Mobile App is using the Mobile Application Development Life Cycle (MADLC). The use of the System Usability Scale (SUS) is to measure the User Experience after using the Mobile App. The feedbacks from ten respondents about the PNSCares prototype are good with 72 scores in SUS for perceived usefulness and easy to use factor. Based on the result, the prototype is appropriate for implementation.
format	Thesis
qualification_level	Master's degree
author	Illias, Nuruliza
spellingShingle	Illias, Nuruliza PNScares: the android based mobile app to manage student complaint for Politeknik Nilai, Negeri Sembilan / Nuruliza Illias
author_facet	Illias, Nuruliza
author_sort	Illias, Nuruliza
title	PNScares: the android based mobile app to manage student complaint for Politeknik Nilai, Negeri Sembilan / Nuruliza Illias
title_short	PNScares: the android based mobile app to manage student complaint for Politeknik Nilai, Negeri Sembilan / Nuruliza Illias
title_full	PNScares: the android based mobile app to manage student complaint for Politeknik Nilai, Negeri Sembilan / Nuruliza Illias
title_fullStr	PNScares: the android based mobile app to manage student complaint for Politeknik Nilai, Negeri Sembilan / Nuruliza Illias
title_full_unstemmed	PNScares: the android based mobile app to manage student complaint for Politeknik Nilai, Negeri Sembilan / Nuruliza Illias
title_sort	pnscares: the android based mobile app to manage student complaint for politeknik nilai, negeri sembilan / nuruliza illias
granting_institution	Universiti Teknologi MARA (UiTM)
granting_department	Faculty of Computer and Mathematical Sciences
publishDate	2018
url	https://ir.uitm.edu.my/id/eprint/87372/1/87372.pdf
_version_	1794192124646785024

PNScares: the android based mobile app to manage student complaint for Politeknik Nilai, Negeri Sembilan / Nuruliza Illias

Similar Items