Evaluating user experience and user satisfaction on PACS (Picture Archiving and Communication Systems) in University Malaya Medical Centre (UMMC) / Rossuhaila Haron

Medical image hard copies are very valuable reference document in healthcare industry. It is a reference document together with medical report used by doctors while assisting patients. The use of PACS solves problems related to storage and distribution of medical images and medical reports throughou...

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Main Author:	Haron, Rossuhaila
Format:	Thesis
Language:	English
Published:	2013
Subjects:	RZ Other systems of medicine T Technology (General)
Online Access:	https://ir.uitm.edu.my/id/eprint/87391/1/87391.pdf
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id	my-uitm-ir.87391
record_format	uketd_dc
spelling	my-uitm-ir.873912024-01-15T00:56:57Z Evaluating user experience and user satisfaction on PACS (Picture Archiving and Communication Systems) in University Malaya Medical Centre (UMMC) / Rossuhaila Haron 2013 Haron, Rossuhaila RZ Other systems of medicine T Technology (General) Medical image hard copies are very valuable reference document in healthcare industry. It is a reference document together with medical report used by doctors while assisting patients. The use of PACS solves problems related to storage and distribution of medical images and medical reports throughout the institution. Based on department documentation and user experience in UMMC, several issues pertaining to PACS have been highlighted, such as insufficient storage capacity, system downtime of 95% for last 12 months or 18 days downtime, image inaccessibility, lack of training and technology transfer and no online documentation or knowledge-base. As of today we do not know the user satisfaction level towards PACS. The questionnaire designed was based on Extended EUCS that was derived from the Extensive EUCS model by Aggelidis and Chatzoglou (2012). The objective of this research is to study the user experience to use PACS and evaluate the user satisfaction level. 2013 Thesis https://ir.uitm.edu.my/id/eprint/87391/ https://ir.uitm.edu.my/id/eprint/87391/1/87391.pdf text en public masters Universiti Teknologi MARA (UiTM) Faculty of Computer and Mathematical Sciences Redzuan, Fauziah
institution	Universiti Teknologi MARA
collection	UiTM Institutional Repository
language	English
advisor	Redzuan, Fauziah
topic	RZ Other systems of medicine T Technology (General)
spellingShingle	RZ Other systems of medicine T Technology (General) Haron, Rossuhaila Evaluating user experience and user satisfaction on PACS (Picture Archiving and Communication Systems) in University Malaya Medical Centre (UMMC) / Rossuhaila Haron
description	Medical image hard copies are very valuable reference document in healthcare industry. It is a reference document together with medical report used by doctors while assisting patients. The use of PACS solves problems related to storage and distribution of medical images and medical reports throughout the institution. Based on department documentation and user experience in UMMC, several issues pertaining to PACS have been highlighted, such as insufficient storage capacity, system downtime of 95% for last 12 months or 18 days downtime, image inaccessibility, lack of training and technology transfer and no online documentation or knowledge-base. As of today we do not know the user satisfaction level towards PACS. The questionnaire designed was based on Extended EUCS that was derived from the Extensive EUCS model by Aggelidis and Chatzoglou (2012). The objective of this research is to study the user experience to use PACS and evaluate the user satisfaction level.
format	Thesis
qualification_level	Master's degree
author	Haron, Rossuhaila
author_facet	Haron, Rossuhaila
author_sort	Haron, Rossuhaila
title	Evaluating user experience and user satisfaction on PACS (Picture Archiving and Communication Systems) in University Malaya Medical Centre (UMMC) / Rossuhaila Haron
title_short	Evaluating user experience and user satisfaction on PACS (Picture Archiving and Communication Systems) in University Malaya Medical Centre (UMMC) / Rossuhaila Haron
title_full	Evaluating user experience and user satisfaction on PACS (Picture Archiving and Communication Systems) in University Malaya Medical Centre (UMMC) / Rossuhaila Haron
title_fullStr	Evaluating user experience and user satisfaction on PACS (Picture Archiving and Communication Systems) in University Malaya Medical Centre (UMMC) / Rossuhaila Haron
title_full_unstemmed	Evaluating user experience and user satisfaction on PACS (Picture Archiving and Communication Systems) in University Malaya Medical Centre (UMMC) / Rossuhaila Haron
title_sort	evaluating user experience and user satisfaction on pacs (picture archiving and communication systems) in university malaya medical centre (ummc) / rossuhaila haron
granting_institution	Universiti Teknologi MARA (UiTM)
granting_department	Faculty of Computer and Mathematical Sciences
publishDate	2013
url	https://ir.uitm.edu.my/id/eprint/87391/1/87391.pdf
_version_	1794192125862084608

Evaluating user experience and user satisfaction on PACS (Picture Archiving and Communication Systems) in University Malaya Medical Centre (UMMC) / Rossuhaila Haron

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