A study on the effectiveness of Diethelm Keller Siber Hegner (DKSH) services towards its dealers in Kota Kinabalu / Marcos Doisey
The aim of this study is to determine the factors that contribute to the effectiveness of DKSH services toward its dealers. There are a lot of factors that contribute to the effectiveness of DKSH services to dealers and the primary factors that examined here is: a. Orders/Demand from dealers b....
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| Format: | Thesis |
| Language: | English |
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2008
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| Online Access: | https://ir.uitm.edu.my/id/eprint/88528/1/88528.pdf |
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my-uitm-ir.885282024-03-18T04:00:38Z A study on the effectiveness of Diethelm Keller Siber Hegner (DKSH) services towards its dealers in Kota Kinabalu / Marcos Doisey 2008 Doisey, Marcos Customer services. Customer relations The aim of this study is to determine the factors that contribute to the effectiveness of DKSH services toward its dealers. There are a lot of factors that contribute to the effectiveness of DKSH services to dealers and the primary factors that examined here is: a. Orders/Demand from dealers b. Disseminating complete information c. DKSH controls d. Salesperson and Merchandisers' skills e. Expectation and Satisfaction of dealers This study also conducted to recommend a way to improve the service from DKSH to its dealers. The recommendation was gathered by asking the respondents' opinion. What can be found here is, the Hotlink products have a high liquidation in the market whereby it is very demanded by the respondents. In term of DKSH staffs' services, they are very effective in doing their task. They manage to meet the expectation of dealers and manage to disseminate all the necessary information to the respondents. 2008 Thesis https://ir.uitm.edu.my/id/eprint/88528/ https://ir.uitm.edu.my/id/eprint/88528/1/88528.pdf text en public Universiti Teknologi MARA, Sabah Faculty of Business and Management |
| institution |
Universiti Teknologi MARA |
| collection |
UiTM Institutional Repository |
| language |
English |
| topic |
Customer services Customer relations |
| spellingShingle |
Customer services Customer relations Doisey, Marcos A study on the effectiveness of Diethelm Keller Siber Hegner (DKSH) services towards its dealers in Kota Kinabalu / Marcos Doisey |
| description |
The aim of this study is to determine the factors that contribute to the effectiveness of DKSH services toward its dealers. There are a lot of factors that contribute to the effectiveness of DKSH services to dealers and the primary factors that examined here is:
a. Orders/Demand from dealers
b. Disseminating complete information
c. DKSH controls
d. Salesperson and Merchandisers' skills
e. Expectation and Satisfaction of dealers
This study also conducted to recommend a way to improve the service from DKSH to its dealers. The recommendation was gathered by asking the respondents' opinion. What can be found here is, the Hotlink products have a high liquidation in the market whereby it is very demanded by the respondents. In term of DKSH staffs' services, they are very effective in doing their task. They manage to meet the expectation of dealers and manage to disseminate all the necessary information to the respondents. |
| format |
Thesis |
| author |
Doisey, Marcos |
| author_facet |
Doisey, Marcos |
| author_sort |
Doisey, Marcos |
| title |
A study on the effectiveness of Diethelm Keller Siber Hegner (DKSH) services towards its dealers in Kota Kinabalu / Marcos Doisey |
| title_short |
A study on the effectiveness of Diethelm Keller Siber Hegner (DKSH) services towards its dealers in Kota Kinabalu / Marcos Doisey |
| title_full |
A study on the effectiveness of Diethelm Keller Siber Hegner (DKSH) services towards its dealers in Kota Kinabalu / Marcos Doisey |
| title_fullStr |
A study on the effectiveness of Diethelm Keller Siber Hegner (DKSH) services towards its dealers in Kota Kinabalu / Marcos Doisey |
| title_full_unstemmed |
A study on the effectiveness of Diethelm Keller Siber Hegner (DKSH) services towards its dealers in Kota Kinabalu / Marcos Doisey |
| title_sort |
study on the effectiveness of diethelm keller siber hegner (dksh) services towards its dealers in kota kinabalu / marcos doisey |
| granting_institution |
Universiti Teknologi MARA, Sabah |
| granting_department |
Faculty of Business and Management |
| publishDate |
2008 |
| url |
https://ir.uitm.edu.my/id/eprint/88528/1/88528.pdf |
| _version_ |
1794192130973892608 |