Service quality model: case study Synergy Cleaning & Manpower Services Sdn. Bhd. / Siti Nuurul Fatihah Mohamad

This study was conducted to identify the service quality model that currently been used by the company as a guidance in their managing skills in having a better or systematic flow on doing the job or task given. The research design used is descriptive study and both primary and secondary data regard...

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Main Author:	Mohamad, Siti Nuurul Fatihah
Format:	Thesis
Language:	English
Published:	2008
Subjects:	Customer services Customer relations
Online Access:	https://ir.uitm.edu.my/id/eprint/88531/1/88531.pdf
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id	my-uitm-ir.88531
record_format	uketd_dc
spelling	my-uitm-ir.885312024-03-18T04:02:25Z Service quality model: case study Synergy Cleaning & Manpower Services Sdn. Bhd. / Siti Nuurul Fatihah Mohamad 2008 Mohamad, Siti Nuurul Fatihah Customer services. Customer relations This study was conducted to identify the service quality model that currently been used by the company as a guidance in their managing skills in having a better or systematic flow on doing the job or task given. The research design used is descriptive study and both primary and secondary data regarding the study were gathered. The target population of this study is the hospital employees according to their department and it is selected randomly. The sample consists of 160 respondents; the respondents were selected through convenience sampling. In analyzing the data, frequency distribution, percentage, and cross tabulation were used. The findings of this study revealed that the case study on the company (SCMSSB) based on the service quality model were at moderate level. Finding and conclusion finally discussed. Towards the end of this study, a comprehensive suggestion and recommendations have been drawn to improve the company services in gaining the customers retention. 2008 Thesis https://ir.uitm.edu.my/id/eprint/88531/ https://ir.uitm.edu.my/id/eprint/88531/1/88531.pdf text en public degree Universiti Teknologi MARA, Sabah Faculty of Business and Management
institution	Universiti Teknologi MARA
collection	UiTM Institutional Repository
language	English
topic	Customer services Customer relations
spellingShingle	Customer services Customer relations Mohamad, Siti Nuurul Fatihah Service quality model: case study Synergy Cleaning & Manpower Services Sdn. Bhd. / Siti Nuurul Fatihah Mohamad
description	This study was conducted to identify the service quality model that currently been used by the company as a guidance in their managing skills in having a better or systematic flow on doing the job or task given. The research design used is descriptive study and both primary and secondary data regarding the study were gathered. The target population of this study is the hospital employees according to their department and it is selected randomly. The sample consists of 160 respondents; the respondents were selected through convenience sampling. In analyzing the data, frequency distribution, percentage, and cross tabulation were used. The findings of this study revealed that the case study on the company (SCMSSB) based on the service quality model were at moderate level. Finding and conclusion finally discussed. Towards the end of this study, a comprehensive suggestion and recommendations have been drawn to improve the company services in gaining the customers retention.
format	Thesis
qualification_level	Bachelor degree
author	Mohamad, Siti Nuurul Fatihah
author_facet	Mohamad, Siti Nuurul Fatihah
author_sort	Mohamad, Siti Nuurul Fatihah
title	Service quality model: case study Synergy Cleaning & Manpower Services Sdn. Bhd. / Siti Nuurul Fatihah Mohamad
title_short	Service quality model: case study Synergy Cleaning & Manpower Services Sdn. Bhd. / Siti Nuurul Fatihah Mohamad
title_full	Service quality model: case study Synergy Cleaning & Manpower Services Sdn. Bhd. / Siti Nuurul Fatihah Mohamad
title_fullStr	Service quality model: case study Synergy Cleaning & Manpower Services Sdn. Bhd. / Siti Nuurul Fatihah Mohamad
title_full_unstemmed	Service quality model: case study Synergy Cleaning & Manpower Services Sdn. Bhd. / Siti Nuurul Fatihah Mohamad
title_sort	service quality model: case study synergy cleaning & manpower services sdn. bhd. / siti nuurul fatihah mohamad
granting_institution	Universiti Teknologi MARA, Sabah
granting_department	Faculty of Business and Management
publishDate	2008
url	https://ir.uitm.edu.my/id/eprint/88531/1/88531.pdf
_version_	1794192131212967936

Service quality model: case study Synergy Cleaning & Manpower Services Sdn. Bhd. / Siti Nuurul Fatihah Mohamad

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