Factors influencing citizens' intention to participate in e-participation in Malaysia / Nasrah Hassan Basri

E-participation is a subset of e-government that focuses on citizen participation in promoting a more transparent and inclusive society. The advantages that society cangain from citizens participating in e-participation initiatives are extensively acknowledged in the literature. Understanding the in...

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Main Author:	Hassan Basri, Nasrah
Format:	Thesis
Language:	English
Published:	2023
Subjects:	Technological change
Online Access:	https://ir.uitm.edu.my/id/eprint/88805/1/88805.pdf
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id	my-uitm-ir.88805
record_format	uketd_dc
spelling	my-uitm-ir.888052024-01-09T08:22:04Z Factors influencing citizens' intention to participate in e-participation in Malaysia / Nasrah Hassan Basri 2023 Hassan Basri, Nasrah Technological change E-participation is a subset of e-government that focuses on citizen participation in promoting a more transparent and inclusive society. The advantages that society cangain from citizens participating in e-participation initiatives are extensively acknowledged in the literature. Understanding the influencing factors in e-participation adoption is crucial for developing programs that promote citizen participation. However, present research on the drivers of e-participation adoption in Malaysia is still lacking. This study attempts to identify influencing factors of citizens' intention to participate in e-participation by employing the theory of UTAUT, trust and affect. This study aims, first, to identify the factors that influence the citizens' intention to participate in e-participation. Second, to examine the significant relationship of each factor with the behavioural intention and finally, to examine the roles of citizens' age and gender as moderating effect on this relationship. This research adopted the mixed method with semi-structured interview as the qualitative approach and survey-based quantitative approach. Respondents in this thesis are Malaysian aged 21 years involving12 participants in the qualitative study and 418 respondents in the quantitative study. Thematic analysis and PLS-SEM were used for the data analysis in this study. The findings revealed that out of eight independent variables (Performance Expectancy, Effort Expectancy, Social Influence, Facilitating Conditions, Trust in Government, Trust in Internet Technology, Positive Affect and Negative Affect), however, only Trust in Internet Technology, Performance Expectancy, Facilitating Conditions, Social Influence and Positive Affect were identified to be significant. Furthermore, age and gender have no moderation effect towards the relationship. The research contributed to the body of knowledge by merging the concepts of the UTAUT, trust and affect model in e-participation services. Practically, the findings of this study help stakeholders and decision-makers to strategically design plans and programs to accelerate the e-participation services in Malaysia. This study, similar to other empirical studies, has several limitations including non-Internet users, employing only cross-sectional survey and focusing merely on predictive intention in Malaysia context. To address these limitations, the future research will involves surveying a larger sample population, conducting a longitudinal survey and lastly testing the model in different scope and context to validate the generalizability of the model. 2023 Thesis https://ir.uitm.edu.my/id/eprint/88805/ https://ir.uitm.edu.my/id/eprint/88805/1/88805.pdf text en public phd doctoral Universiti Teknologi MARA (UiTM) College of Computing, Informatics and Media Wan Adnan, Wan Adilah (Assoc. Prof. Dr.)
institution	Universiti Teknologi MARA
collection	UiTM Institutional Repository
language	English
advisor	Wan Adnan, Wan Adilah (Assoc. Prof. Dr.)
topic	Technological change
spellingShingle	Technological change Hassan Basri, Nasrah Factors influencing citizens' intention to participate in e-participation in Malaysia / Nasrah Hassan Basri
description	E-participation is a subset of e-government that focuses on citizen participation in promoting a more transparent and inclusive society. The advantages that society cangain from citizens participating in e-participation initiatives are extensively acknowledged in the literature. Understanding the influencing factors in e-participation adoption is crucial for developing programs that promote citizen participation. However, present research on the drivers of e-participation adoption in Malaysia is still lacking. This study attempts to identify influencing factors of citizens' intention to participate in e-participation by employing the theory of UTAUT, trust and affect. This study aims, first, to identify the factors that influence the citizens' intention to participate in e-participation. Second, to examine the significant relationship of each factor with the behavioural intention and finally, to examine the roles of citizens' age and gender as moderating effect on this relationship. This research adopted the mixed method with semi-structured interview as the qualitative approach and survey-based quantitative approach. Respondents in this thesis are Malaysian aged 21 years involving12 participants in the qualitative study and 418 respondents in the quantitative study. Thematic analysis and PLS-SEM were used for the data analysis in this study. The findings revealed that out of eight independent variables (Performance Expectancy, Effort Expectancy, Social Influence, Facilitating Conditions, Trust in Government, Trust in Internet Technology, Positive Affect and Negative Affect), however, only Trust in Internet Technology, Performance Expectancy, Facilitating Conditions, Social Influence and Positive Affect were identified to be significant. Furthermore, age and gender have no moderation effect towards the relationship. The research contributed to the body of knowledge by merging the concepts of the UTAUT, trust and affect model in e-participation services. Practically, the findings of this study help stakeholders and decision-makers to strategically design plans and programs to accelerate the e-participation services in Malaysia. This study, similar to other empirical studies, has several limitations including non-Internet users, employing only cross-sectional survey and focusing merely on predictive intention in Malaysia context. To address these limitations, the future research will involves surveying a larger sample population, conducting a longitudinal survey and lastly testing the model in different scope and context to validate the generalizability of the model.
format	Thesis
qualification_name	Doctor of Philosophy (PhD.)
qualification_level	Doctorate
author	Hassan Basri, Nasrah
author_facet	Hassan Basri, Nasrah
author_sort	Hassan Basri, Nasrah
title	Factors influencing citizens' intention to participate in e-participation in Malaysia / Nasrah Hassan Basri
title_short	Factors influencing citizens' intention to participate in e-participation in Malaysia / Nasrah Hassan Basri
title_full	Factors influencing citizens' intention to participate in e-participation in Malaysia / Nasrah Hassan Basri
title_fullStr	Factors influencing citizens' intention to participate in e-participation in Malaysia / Nasrah Hassan Basri
title_full_unstemmed	Factors influencing citizens' intention to participate in e-participation in Malaysia / Nasrah Hassan Basri
title_sort	factors influencing citizens' intention to participate in e-participation in malaysia / nasrah hassan basri
granting_institution	Universiti Teknologi MARA (UiTM)
granting_department	College of Computing, Informatics and Media
publishDate	2023
url	https://ir.uitm.edu.my/id/eprint/88805/1/88805.pdf
_version_	1794192165495111680

Factors influencing citizens' intention to participate in e-participation in Malaysia / Nasrah Hassan Basri

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