Exploring e-retailers' perception of courier service quality: a qualitative approach / Normazahani Muhthar
There has been a tremendous paradigm shift in the retail sector where most of the retails, trading and any other form of business has shift from brick-and-mortar stores to e-commerce platform. As the e-retailers is facing an intense competition in the digital market, courier service quality is one o...
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| Format: | Thesis |
| Language: | English |
| Published: |
2023
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| Subjects: | |
| Online Access: | https://ir.uitm.edu.my/id/eprint/91098/1/91098.pdf |
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