Measuring perceived service quality using SERVQUAL: a case study of program technorama IT provided by IT advancement section (KIT) at rural area of Sabah (Nabawan) / Mohammad Zulikiflee Yusof

Measuring perceived service quality using SERVQUAL: a case study of program technorama IT provided by IT advancement section (KIT) at rural area of Sabah (Nabawan) / Mohammad Zulikiflee Yusof

This research is conducted to identify what are the factors and the most importance factor influencing the participant perceived service quality towards program of technorama-iT that provided by IT Advancement Section (KIT) at rural area of Sabah (Nabawan) by using SERVQUAL dimension model such as R...

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Main Author: Yusof, Mohammad Zulikiflee
Format: Thesis
Language:English
Published: 2016
Subjects:
Customer services
Customer relations
Online Access:https://ir.uitm.edu.my/id/eprint/91446/1/91446.pdf
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id my-uitm-ir.91446
record_format uketd_dc
spelling my-uitm-ir.914462024-03-18T04:06:38Z Measuring perceived service quality using SERVQUAL: a case study of program technorama IT provided by IT advancement section (KIT) at rural area of Sabah (Nabawan) / Mohammad Zulikiflee Yusof 2016 Yusof, Mohammad Zulikiflee Customer services. Customer relations This research is conducted to identify what are the factors and the most importance factor influencing the participant perceived service quality towards program of technorama-iT that provided by IT Advancement Section (KIT) at rural area of Sabah (Nabawan) by using SERVQUAL dimension model such as Responsiveness, Tangibles, Reliability, Assurance and Empathy. 2016 Thesis https://ir.uitm.edu.my/id/eprint/91446/ https://ir.uitm.edu.my/id/eprint/91446/1/91446.pdf text en public degree Universiti Teknologi MARA, Sabah Faculty of Business and Management
institution Universiti Teknologi MARA
collection UiTM Institutional Repository
language English
topic Customer services
Customer relations
spellingShingle Customer services
Customer relations
Yusof, Mohammad Zulikiflee
Measuring perceived service quality using SERVQUAL: a case study of program technorama IT provided by IT advancement section (KIT) at rural area of Sabah (Nabawan) / Mohammad Zulikiflee Yusof
description This research is conducted to identify what are the factors and the most importance factor influencing the participant perceived service quality towards program of technorama-iT that provided by IT Advancement Section (KIT) at rural area of Sabah (Nabawan) by using SERVQUAL dimension model such as Responsiveness, Tangibles, Reliability, Assurance and Empathy.
format Thesis
qualification_level Bachelor degree
author Yusof, Mohammad Zulikiflee
author_facet Yusof, Mohammad Zulikiflee
author_sort Yusof, Mohammad Zulikiflee
title Measuring perceived service quality using SERVQUAL: a case study of program technorama IT provided by IT advancement section (KIT) at rural area of Sabah (Nabawan) / Mohammad Zulikiflee Yusof
title_short Measuring perceived service quality using SERVQUAL: a case study of program technorama IT provided by IT advancement section (KIT) at rural area of Sabah (Nabawan) / Mohammad Zulikiflee Yusof
title_full Measuring perceived service quality using SERVQUAL: a case study of program technorama IT provided by IT advancement section (KIT) at rural area of Sabah (Nabawan) / Mohammad Zulikiflee Yusof
title_fullStr Measuring perceived service quality using SERVQUAL: a case study of program technorama IT provided by IT advancement section (KIT) at rural area of Sabah (Nabawan) / Mohammad Zulikiflee Yusof
title_full_unstemmed Measuring perceived service quality using SERVQUAL: a case study of program technorama IT provided by IT advancement section (KIT) at rural area of Sabah (Nabawan) / Mohammad Zulikiflee Yusof
title_sort measuring perceived service quality using servqual: a case study of program technorama it provided by it advancement section (kit) at rural area of sabah (nabawan) / mohammad zulikiflee yusof
granting_institution Universiti Teknologi MARA, Sabah
granting_department Faculty of Business and Management
publishDate 2016
url https://ir.uitm.edu.my/id/eprint/91446/1/91446.pdf
_version_ 1794192263132217344

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