Measuring perceived service quality using SERVQUAL: a case study of program technorama IT provided by IT advancement section (KIT) at rural area of Sabah (Nabawan) / Mohammad Zulikiflee Yusof
This research is conducted to identify what are the factors and the most importance factor influencing the participant perceived service quality towards program of technorama-iT that provided by IT Advancement Section (KIT) at rural area of Sabah (Nabawan) by using SERVQUAL dimension model such as R...
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2016
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| 在線閱讀: | https://ir.uitm.edu.my/id/eprint/91446/1/91446.pdf |
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my-uitm-ir.914462024-03-18T04:06:38Z Measuring perceived service quality using SERVQUAL: a case study of program technorama IT provided by IT advancement section (KIT) at rural area of Sabah (Nabawan) / Mohammad Zulikiflee Yusof 2016 Yusof, Mohammad Zulikiflee Customer services. Customer relations This research is conducted to identify what are the factors and the most importance factor influencing the participant perceived service quality towards program of technorama-iT that provided by IT Advancement Section (KIT) at rural area of Sabah (Nabawan) by using SERVQUAL dimension model such as Responsiveness, Tangibles, Reliability, Assurance and Empathy. 2016 Thesis https://ir.uitm.edu.my/id/eprint/91446/ https://ir.uitm.edu.my/id/eprint/91446/1/91446.pdf text en public degree Universiti Teknologi MARA, Sabah Faculty of Business and Management |
| institution |
Universiti Teknologi MARA |
| collection |
UiTM Institutional Repository |
| language |
English |
| topic |
Customer services Customer relations |
| spellingShingle |
Customer services Customer relations Yusof, Mohammad Zulikiflee Measuring perceived service quality using SERVQUAL: a case study of program technorama IT provided by IT advancement section (KIT) at rural area of Sabah (Nabawan) / Mohammad Zulikiflee Yusof |
| description |
This research is conducted to identify what are the factors and the most importance factor influencing the participant perceived service quality towards program of technorama-iT that provided by IT Advancement Section (KIT) at rural area of Sabah (Nabawan) by using SERVQUAL dimension model such as Responsiveness, Tangibles, Reliability, Assurance and Empathy. |
| format |
Thesis |
| qualification_level |
Bachelor degree |
| author |
Yusof, Mohammad Zulikiflee |
| author_facet |
Yusof, Mohammad Zulikiflee |
| author_sort |
Yusof, Mohammad Zulikiflee |
| title |
Measuring perceived service quality using SERVQUAL: a case study of program technorama IT provided by IT advancement section (KIT) at rural area of Sabah (Nabawan) / Mohammad Zulikiflee Yusof |
| title_short |
Measuring perceived service quality using SERVQUAL: a case study of program technorama IT provided by IT advancement section (KIT) at rural area of Sabah (Nabawan) / Mohammad Zulikiflee Yusof |
| title_full |
Measuring perceived service quality using SERVQUAL: a case study of program technorama IT provided by IT advancement section (KIT) at rural area of Sabah (Nabawan) / Mohammad Zulikiflee Yusof |
| title_fullStr |
Measuring perceived service quality using SERVQUAL: a case study of program technorama IT provided by IT advancement section (KIT) at rural area of Sabah (Nabawan) / Mohammad Zulikiflee Yusof |
| title_full_unstemmed |
Measuring perceived service quality using SERVQUAL: a case study of program technorama IT provided by IT advancement section (KIT) at rural area of Sabah (Nabawan) / Mohammad Zulikiflee Yusof |
| title_sort |
measuring perceived service quality using servqual: a case study of program technorama it provided by it advancement section (kit) at rural area of sabah (nabawan) / mohammad zulikiflee yusof |
| granting_institution |
Universiti Teknologi MARA, Sabah |
| granting_department |
Faculty of Business and Management |
| publishDate |
2016 |
| url |
https://ir.uitm.edu.my/id/eprint/91446/1/91446.pdf |
| _version_ |
1794192263132217344 |