Measuring perceived service quality using SERVQUAL: a case study of program technorama IT provided by IT advancement section (KIT) at rural area of Sabah (Nabawan) / Mohammad Zulikiflee Yusof

This research is conducted to identify what are the factors and the most importance factor influencing the participant perceived service quality towards program of technorama-iT that provided by IT Advancement Section (KIT) at rural area of Sabah (Nabawan) by using SERVQUAL dimension model such as R...

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Bibliographic Details
Main Author: Yusof, Mohammad Zulikiflee
Format: Thesis
Language:English
Published: 2016
Subjects:
Online Access:https://ir.uitm.edu.my/id/eprint/91446/1/91446.pdf
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