Measurement of visitor satisfaction using WILSERV and importance-performance analysis: case of wildlife rehabilitaion centers, Sabah / Hernye Ann Hendry

There is an increasing worldwide demand in the field of interaction with wildlife tourism. Studies pertaining to the service quality within the sphere of interaction with wildlife tourism are plentiful. However, studies on service quality and attributes in wildlife attractions, especially on semi-ca...

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Bibliographic Details
Main Author:	Hendry, Hernye Ann
Format:	Thesis
Language:	English
Published:	2018
Online Access:	https://ir.uitm.edu.my/id/eprint/92035/1/92035.pdf
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id	my-uitm-ir.92035
record_format	uketd_dc
spelling	my-uitm-ir.920352024-03-26T03:28:48Z Measurement of visitor satisfaction using WILSERV and importance-performance analysis: case of wildlife rehabilitaion centers, Sabah / Hernye Ann Hendry 2018 Hendry, Hernye Ann There is an increasing worldwide demand in the field of interaction with wildlife tourism. Studies pertaining to the service quality within the sphere of interaction with wildlife tourism are plentiful. However, studies on service quality and attributes in wildlife attractions, especially on semi-captured wildlife tourism are still limited. The Sepilok Orangutan Rehabilitation Centre (SORC) and Bornean Sun Bear Conservation Centre (BSBCC) in Sandakan, Sabah, Malaysia is one good example of a semi-captured wildlife attraction and renowned attractions in Sabah. 2018 Thesis https://ir.uitm.edu.my/id/eprint/92035/ https://ir.uitm.edu.my/id/eprint/92035/1/92035.pdf text en public masters Universiti Teknologi MARA (UiTM) Faculty of Hotel and Tourism Management Mogindol, Spencer Hedley
institution	Universiti Teknologi MARA
collection	UiTM Institutional Repository
language	English
advisor	Mogindol, Spencer Hedley
description	There is an increasing worldwide demand in the field of interaction with wildlife tourism. Studies pertaining to the service quality within the sphere of interaction with wildlife tourism are plentiful. However, studies on service quality and attributes in wildlife attractions, especially on semi-captured wildlife tourism are still limited. The Sepilok Orangutan Rehabilitation Centre (SORC) and Bornean Sun Bear Conservation Centre (BSBCC) in Sandakan, Sabah, Malaysia is one good example of a semi-captured wildlife attraction and renowned attractions in Sabah.
format	Thesis
qualification_level	Master's degree
author	Hendry, Hernye Ann
spellingShingle	Hendry, Hernye Ann Measurement of visitor satisfaction using WILSERV and importance-performance analysis: case of wildlife rehabilitaion centers, Sabah / Hernye Ann Hendry
author_facet	Hendry, Hernye Ann
author_sort	Hendry, Hernye Ann
title	Measurement of visitor satisfaction using WILSERV and importance-performance analysis: case of wildlife rehabilitaion centers, Sabah / Hernye Ann Hendry
title_short	Measurement of visitor satisfaction using WILSERV and importance-performance analysis: case of wildlife rehabilitaion centers, Sabah / Hernye Ann Hendry
title_full	Measurement of visitor satisfaction using WILSERV and importance-performance analysis: case of wildlife rehabilitaion centers, Sabah / Hernye Ann Hendry
title_fullStr	Measurement of visitor satisfaction using WILSERV and importance-performance analysis: case of wildlife rehabilitaion centers, Sabah / Hernye Ann Hendry
title_full_unstemmed	Measurement of visitor satisfaction using WILSERV and importance-performance analysis: case of wildlife rehabilitaion centers, Sabah / Hernye Ann Hendry
title_sort	measurement of visitor satisfaction using wilserv and importance-performance analysis: case of wildlife rehabilitaion centers, sabah / hernye ann hendry
granting_institution	Universiti Teknologi MARA (UiTM)
granting_department	Faculty of Hotel and Tourism Management
publishDate	2018
url	https://ir.uitm.edu.my/id/eprint/92035/1/92035.pdf
_version_	1804889842528550912

Measurement of visitor satisfaction using WILSERV and importance-performance analysis: case of wildlife rehabilitaion centers, Sabah / Hernye Ann Hendry

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