User's satisfaction towards maintenance work in airport terminal at KLIA / Muhammad Syu'ib Zainudin

Kuala Lumpur International Airport (KLIA) is an international airport that has been a border control allowing passengers to travel between countries. Airport development may require having a good quality of facilities to make the airport operate efficiently in the post-development stage. However, fr...

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Bibliographic Details
Main Author:	Zainudin, Muhammad Syu'ib
Format:	Thesis
Language:	English
Published:	2023
Subjects:	Consumer satisfaction Maintenance and repair
Online Access:	https://ir.uitm.edu.my/id/eprint/92359/1/92359.pdf
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id	my-uitm-ir.92359
record_format	uketd_dc
spelling	my-uitm-ir.923592024-03-25T03:59:56Z User's satisfaction towards maintenance work in airport terminal at KLIA / Muhammad Syu'ib Zainudin 2023 Zainudin, Muhammad Syu'ib Consumer satisfaction Maintenance and repair Kuala Lumpur International Airport (KLIA) is an international airport that has been a border control allowing passengers to travel between countries. Airport development may require having a good quality of facilities to make the airport operate efficiently in the post-development stage. However, from the opening of KLIA, it has faced several problems in both fundamentals of operation and the facilities. The problem happens affect the users' satisfaction level. This research finding being achieved is to fulfil the objectives which are to identify the types of maintenance work required for the facilities provided at the airport terminal in KLIA and to measure the satisfaction level of the airport terminal users regarding the effectiveness of the maintenance work delivered by KUA. This research focusing on the physical facilities provided in the KLIA terminal. Several factors on users' satisfaction related to airport terminal are enjoyment, confidence, cleanliness, layout arrangement and efficiency of the facilities provided. The research was conducted by using the quantitative method, which incorporates desktop research and questionnaire instrument in collecting the data. 2023 Thesis https://ir.uitm.edu.my/id/eprint/92359/ https://ir.uitm.edu.my/id/eprint/92359/1/92359.pdf text en public degree Universiti Teknologi MARA (UiTM) Faculty of Architecture, Planning and Surveying Abdul Shukor, Fatin Syazwina
institution	Universiti Teknologi MARA
collection	UiTM Institutional Repository
language	English
advisor	Abdul Shukor, Fatin Syazwina
topic	Consumer satisfaction Maintenance and repair
spellingShingle	Consumer satisfaction Maintenance and repair Zainudin, Muhammad Syu'ib User's satisfaction towards maintenance work in airport terminal at KLIA / Muhammad Syu'ib Zainudin
description	Kuala Lumpur International Airport (KLIA) is an international airport that has been a border control allowing passengers to travel between countries. Airport development may require having a good quality of facilities to make the airport operate efficiently in the post-development stage. However, from the opening of KLIA, it has faced several problems in both fundamentals of operation and the facilities. The problem happens affect the users' satisfaction level. This research finding being achieved is to fulfil the objectives which are to identify the types of maintenance work required for the facilities provided at the airport terminal in KLIA and to measure the satisfaction level of the airport terminal users regarding the effectiveness of the maintenance work delivered by KUA. This research focusing on the physical facilities provided in the KLIA terminal. Several factors on users' satisfaction related to airport terminal are enjoyment, confidence, cleanliness, layout arrangement and efficiency of the facilities provided. The research was conducted by using the quantitative method, which incorporates desktop research and questionnaire instrument in collecting the data.
format	Thesis
qualification_level	Bachelor degree
author	Zainudin, Muhammad Syu'ib
author_facet	Zainudin, Muhammad Syu'ib
author_sort	Zainudin, Muhammad Syu'ib
title	User's satisfaction towards maintenance work in airport terminal at KLIA / Muhammad Syu'ib Zainudin
title_short	User's satisfaction towards maintenance work in airport terminal at KLIA / Muhammad Syu'ib Zainudin
title_full	User's satisfaction towards maintenance work in airport terminal at KLIA / Muhammad Syu'ib Zainudin
title_fullStr	User's satisfaction towards maintenance work in airport terminal at KLIA / Muhammad Syu'ib Zainudin
title_full_unstemmed	User's satisfaction towards maintenance work in airport terminal at KLIA / Muhammad Syu'ib Zainudin
title_sort	user's satisfaction towards maintenance work in airport terminal at klia / muhammad syu'ib zainudin
granting_institution	Universiti Teknologi MARA (UiTM)
granting_department	Faculty of Architecture, Planning and Surveying
publishDate	2023
url	https://ir.uitm.edu.my/id/eprint/92359/1/92359.pdf
_version_	1804889853530210304

User's satisfaction towards maintenance work in airport terminal at KLIA / Muhammad Syu'ib Zainudin

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