User's satisfaction towards maintenance work in airport terminal at KLIA / Muhammad Syu'ib Zainudin
Kuala Lumpur International Airport (KLIA) is an international airport that has been a border control allowing passengers to travel between countries. Airport development may require having a good quality of facilities to make the airport operate efficiently in the post-development stage. However, fr...
محفوظ في:
| المؤلف الرئيسي: | |
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| التنسيق: | أطروحة |
| اللغة: | English |
| منشور في: |
2023
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| الوصول للمادة أونلاين: | https://ir.uitm.edu.my/id/eprint/92359/1/92359.pdf |
| الوسوم: |
إضافة وسم
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my-uitm-ir.92359 |
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my-uitm-ir.923592024-03-25T03:59:56Z User's satisfaction towards maintenance work in airport terminal at KLIA / Muhammad Syu'ib Zainudin 2023 Zainudin, Muhammad Syu'ib Consumer satisfaction Maintenance and repair Kuala Lumpur International Airport (KLIA) is an international airport that has been a border control allowing passengers to travel between countries. Airport development may require having a good quality of facilities to make the airport operate efficiently in the post-development stage. However, from the opening of KLIA, it has faced several problems in both fundamentals of operation and the facilities. The problem happens affect the users' satisfaction level. This research finding being achieved is to fulfil the objectives which are to identify the types of maintenance work required for the facilities provided at the airport terminal in KLIA and to measure the satisfaction level of the airport terminal users regarding the effectiveness of the maintenance work delivered by KUA. This research focusing on the physical facilities provided in the KLIA terminal. Several factors on users' satisfaction related to airport terminal are enjoyment, confidence, cleanliness, layout arrangement and efficiency of the facilities provided. The research was conducted by using the quantitative method, which incorporates desktop research and questionnaire instrument in collecting the data. 2023 Thesis https://ir.uitm.edu.my/id/eprint/92359/ https://ir.uitm.edu.my/id/eprint/92359/1/92359.pdf text en public degree Universiti Teknologi MARA (UiTM) Faculty of Architecture, Planning and Surveying Abdul Shukor, Fatin Syazwina |
| institution |
Universiti Teknologi MARA |
| collection |
UiTM Institutional Repository |
| language |
English |
| advisor |
Abdul Shukor, Fatin Syazwina |
| topic |
Consumer satisfaction Maintenance and repair |
| spellingShingle |
Consumer satisfaction Maintenance and repair Zainudin, Muhammad Syu'ib User's satisfaction towards maintenance work in airport terminal at KLIA / Muhammad Syu'ib Zainudin |
| description |
Kuala Lumpur International Airport (KLIA) is an international airport that has been a border control allowing passengers to travel between countries. Airport development may require having a good quality of facilities to make the airport operate efficiently in the post-development stage. However, from the opening of KLIA, it has faced several problems in both fundamentals of operation and the facilities. The problem happens affect the users' satisfaction level. This research finding being achieved is to fulfil the objectives which are to identify the types of maintenance work required for the facilities provided at the airport terminal in KLIA and to measure the satisfaction level of the airport terminal users regarding the effectiveness of the maintenance work delivered by KUA. This research focusing on the physical facilities provided in the KLIA terminal. Several factors on users' satisfaction related to airport terminal are enjoyment, confidence, cleanliness, layout arrangement and efficiency of the facilities provided. The research was conducted by using the quantitative method, which incorporates desktop research and questionnaire instrument in collecting the data. |
| format |
Thesis |
| qualification_level |
Bachelor degree |
| author |
Zainudin, Muhammad Syu'ib |
| author_facet |
Zainudin, Muhammad Syu'ib |
| author_sort |
Zainudin, Muhammad Syu'ib |
| title |
User's satisfaction towards maintenance work in airport terminal at KLIA / Muhammad Syu'ib Zainudin |
| title_short |
User's satisfaction towards maintenance work in airport terminal at KLIA / Muhammad Syu'ib Zainudin |
| title_full |
User's satisfaction towards maintenance work in airport terminal at KLIA / Muhammad Syu'ib Zainudin |
| title_fullStr |
User's satisfaction towards maintenance work in airport terminal at KLIA / Muhammad Syu'ib Zainudin |
| title_full_unstemmed |
User's satisfaction towards maintenance work in airport terminal at KLIA / Muhammad Syu'ib Zainudin |
| title_sort |
user's satisfaction towards maintenance work in airport terminal at klia / muhammad syu'ib zainudin |
| granting_institution |
Universiti Teknologi MARA (UiTM) |
| granting_department |
Faculty of Architecture, Planning and Surveying |
| publishDate |
2023 |
| url |
https://ir.uitm.edu.my/id/eprint/92359/1/92359.pdf |
| _version_ |
1804889853530210304 |