Measuring student perceptions and expectations of the services and facilities at UiTM Sarawak / Siti Mazuana Mahmud

The purpose of this research is to ascertain undergraduate student perceptions and expectations on services and facilities that provided by UiTM Sarawak. This research utilized the concept of the service-product bundle to design the survey questionnaire and then used SPSS to analyses the results to...

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المؤلف الرئيسي:	Mahmud, Siti Mazuana
التنسيق:	أطروحة
اللغة:	English
منشور في:	2015
الموضوعات:	H Social Sciences (General)
الوصول للمادة أونلاين:	https://ir.uitm.edu.my/id/eprint/92402/1/92402.pdf
الوسوم:	إضافة وسم لا توجد وسوم, كن أول من يضع وسما على هذه التسجيلة!

id	my-uitm-ir.92402
record_format	uketd_dc
spelling	my-uitm-ir.924022024-03-13T01:39:43Z Measuring student perceptions and expectations of the services and facilities at UiTM Sarawak / Siti Mazuana Mahmud 2015 Mahmud, Siti Mazuana H Social Sciences (General) Study and teaching. Research The purpose of this research is to ascertain undergraduate student perceptions and expectations on services and facilities that provided by UiTM Sarawak. This research utilized the concept of the service-product bundle to design the survey questionnaire and then used SPSS to analyses the results to determine which aspects of the University’s services and facilities were the most important and the degree to which they satisfied the students. Here the respondent were UiTM’s student itself from young age 20 to 30 years old, sharing their experience with the services and facilities provided by UiTM campus Sarawak. Descriptive analysis was used and ranking of services and facilities from importance and satisfaction perspective was analyzed. This allowed the researcher to determine aspects of the university’s service consider being high importance and degree to which they satisfied the students. Besides that, this research also makes a significant contribution towards understanding students’ perceptions and expectations from UiTM campus Sarawak. Based on this, UiTM can direct efforts for improving their services and facilities quality. This study will give further insight to future researcher since this study conducted in Malaysia. 2015 Thesis https://ir.uitm.edu.my/id/eprint/92402/ https://ir.uitm.edu.my/id/eprint/92402/1/92402.pdf text en public degree Universiti Teknologi MARA Sarawak Bachelor Of Business Administration (Honours) (Marketing)
institution	Universiti Teknologi MARA
collection	UiTM Institutional Repository
language	English
topic	H Social Sciences (General) H Social Sciences (General)
spellingShingle	H Social Sciences (General) H Social Sciences (General) Mahmud, Siti Mazuana Measuring student perceptions and expectations of the services and facilities at UiTM Sarawak / Siti Mazuana Mahmud
description	The purpose of this research is to ascertain undergraduate student perceptions and expectations on services and facilities that provided by UiTM Sarawak. This research utilized the concept of the service-product bundle to design the survey questionnaire and then used SPSS to analyses the results to determine which aspects of the University’s services and facilities were the most important and the degree to which they satisfied the students. Here the respondent were UiTM’s student itself from young age 20 to 30 years old, sharing their experience with the services and facilities provided by UiTM campus Sarawak. Descriptive analysis was used and ranking of services and facilities from importance and satisfaction perspective was analyzed. This allowed the researcher to determine aspects of the university’s service consider being high importance and degree to which they satisfied the students. Besides that, this research also makes a significant contribution towards understanding students’ perceptions and expectations from UiTM campus Sarawak. Based on this, UiTM can direct efforts for improving their services and facilities quality. This study will give further insight to future researcher since this study conducted in Malaysia.
format	Thesis
qualification_level	Bachelor degree
author	Mahmud, Siti Mazuana
author_facet	Mahmud, Siti Mazuana
author_sort	Mahmud, Siti Mazuana
title	Measuring student perceptions and expectations of the services and facilities at UiTM Sarawak / Siti Mazuana Mahmud
title_short	Measuring student perceptions and expectations of the services and facilities at UiTM Sarawak / Siti Mazuana Mahmud
title_full	Measuring student perceptions and expectations of the services and facilities at UiTM Sarawak / Siti Mazuana Mahmud
title_fullStr	Measuring student perceptions and expectations of the services and facilities at UiTM Sarawak / Siti Mazuana Mahmud
title_full_unstemmed	Measuring student perceptions and expectations of the services and facilities at UiTM Sarawak / Siti Mazuana Mahmud
title_sort	measuring student perceptions and expectations of the services and facilities at uitm sarawak / siti mazuana mahmud
granting_institution	Universiti Teknologi MARA Sarawak
granting_department	Bachelor Of Business Administration (Honours) (Marketing)
publishDate	2015
url	https://ir.uitm.edu.my/id/eprint/92402/1/92402.pdf
_version_	1794192274408603648

Measuring student perceptions and expectations of the services and facilities at UiTM Sarawak / Siti Mazuana Mahmud

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