A study on customer satisfaction towards services provided by Kepayan Veterinary Clinic / Sophia Nourin

The purpose of this study is to determine the customer satisfaction towards services provided by Kepayan Veterinary Clinic. The study was conducted among 120 respondents and selected randomly in Kota Kinabalu Area. This study respondent was from the Kepayan Veterinary Clinic customer. A descriptive...

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Bibliographic Details
Main Author:	Nourin, Sophia
Format:	Thesis
Language:	English
Published:	2008
Subjects:	Consumer satisfaction
Online Access:	https://ir.uitm.edu.my/id/eprint/92666/1/92666.pdf
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id	my-uitm-ir.92666
record_format	uketd_dc
spelling	my-uitm-ir.926662024-03-20T15:35:20Z A study on customer satisfaction towards services provided by Kepayan Veterinary Clinic / Sophia Nourin 2008 Nourin, Sophia Consumer satisfaction The purpose of this study is to determine the customer satisfaction towards services provided by Kepayan Veterinary Clinic. The study was conducted among 120 respondents and selected randomly in Kota Kinabalu Area. This study respondent was from the Kepayan Veterinary Clinic customer. A descriptive research approach has been chosen in this study. The research approach was used as it would explain an accurate description of the variables in the research questions that would be extremely supported by later findings and analysis. The study revealed that, most of the respondents satisfied with the services provided by Kepayan Veterinary Clinic. There are some suggestions given by the respondents and Kepayan Veterinary Clinic can consider these suggestions in order to improve its services. 2008 Thesis https://ir.uitm.edu.my/id/eprint/92666/ https://ir.uitm.edu.my/id/eprint/92666/1/92666.pdf text en public Universiti Teknologi MARA, Sabah Faculty of Business and Management
institution	Universiti Teknologi MARA
collection	UiTM Institutional Repository
language	English
topic	Consumer satisfaction
spellingShingle	Consumer satisfaction Nourin, Sophia A study on customer satisfaction towards services provided by Kepayan Veterinary Clinic / Sophia Nourin
description	The purpose of this study is to determine the customer satisfaction towards services provided by Kepayan Veterinary Clinic. The study was conducted among 120 respondents and selected randomly in Kota Kinabalu Area. This study respondent was from the Kepayan Veterinary Clinic customer. A descriptive research approach has been chosen in this study. The research approach was used as it would explain an accurate description of the variables in the research questions that would be extremely supported by later findings and analysis. The study revealed that, most of the respondents satisfied with the services provided by Kepayan Veterinary Clinic. There are some suggestions given by the respondents and Kepayan Veterinary Clinic can consider these suggestions in order to improve its services.
format	Thesis
author	Nourin, Sophia
author_facet	Nourin, Sophia
author_sort	Nourin, Sophia
title	A study on customer satisfaction towards services provided by Kepayan Veterinary Clinic / Sophia Nourin
title_short	A study on customer satisfaction towards services provided by Kepayan Veterinary Clinic / Sophia Nourin
title_full	A study on customer satisfaction towards services provided by Kepayan Veterinary Clinic / Sophia Nourin
title_fullStr	A study on customer satisfaction towards services provided by Kepayan Veterinary Clinic / Sophia Nourin
title_full_unstemmed	A study on customer satisfaction towards services provided by Kepayan Veterinary Clinic / Sophia Nourin
title_sort	study on customer satisfaction towards services provided by kepayan veterinary clinic / sophia nourin
granting_institution	Universiti Teknologi MARA, Sabah
granting_department	Faculty of Business and Management
publishDate	2008
url	https://ir.uitm.edu.my/id/eprint/92666/1/92666.pdf
_version_	1794192280907677696

A study on customer satisfaction towards services provided by Kepayan Veterinary Clinic / Sophia Nourin

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