A study of COSWAY stockist customer service delivery in Sipitang district, Sabah / Anita Andrew Guping @ Anita Ginsuroh

COSWAY stockist is a place where members of COSWAY and customers go to buy COSWAY products. A stockist would be considered successful if the stocks they hold in any one month are able to be moved or consumed by consumers actively and the stockist do not hold too much stock which will tie up their fu...

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主要作者:	Andrew Guping @ Ginsuroh, Anita
格式:	Thesis
语言:	English
出版:	2008
主题:	Customer services Customer relations
在线阅读:	https://ir.uitm.edu.my/id/eprint/92729/1/92729.pdf
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id	my-uitm-ir.92729
record_format	uketd_dc
spelling	my-uitm-ir.927292024-03-20T15:57:21Z A study of COSWAY stockist customer service delivery in Sipitang district, Sabah / Anita Andrew Guping @ Anita Ginsuroh 2008 Andrew Guping @ Ginsuroh, Anita Customer services. Customer relations COSWAY stockist is a place where members of COSWAY and customers go to buy COSWAY products. A stockist would be considered successful if the stocks they hold in any one month are able to be moved or consumed by consumers actively and the stockist do not hold too much stock which will tie up their fund. The researcher, therefore attempts to evaluate the customer service delivery of the stockist in order to gauge whether it meets the needs of its members and customers of COSWAY residing in Sipitang district. The researcher also attempts to identify 'best seller' product(s) of COSWAY products so that the stockist may be able to predict what customers plan to order in their next custom when they visit the stockist. The researcher also attempts to identify factors that will ensure repeat visit to the stockist. As a whole, this study attempts to evaluate the success of the customer service delivery of Sipitang district COSWAY stockist. Areas chosen to be evaluated is on the stock availability, promptness of service and attitude towards customers. These are chosen based on informal random survey of a few COSWAY members prior to the study. All known COSWAY members residing in Sipitang District were given the Questionnaire Forms to be filled in. The feedback was considered good as all the members gave their full cooperation in filling in the form and returning it to the researcher on time. The result of the study, it was found that in general COSWAY members are of the opinion that the customer service delivery of the Sipitang COSWAY stockist need to be improved. Most of the members are of the opinion that stock availability of the stockist need to be improved. They also opined that the stockist need to improve its attitude towards servicing customers and speed in delivery service to customers. 2008 Thesis https://ir.uitm.edu.my/id/eprint/92729/ https://ir.uitm.edu.my/id/eprint/92729/1/92729.pdf text en public Universiti Teknologi MARA, Sabah Faculty of Business and Management
institution	Universiti Teknologi MARA
collection	UiTM Institutional Repository
language	English
topic	Customer services Customer relations
spellingShingle	Customer services Customer relations Andrew Guping @ Ginsuroh, Anita A study of COSWAY stockist customer service delivery in Sipitang district, Sabah / Anita Andrew Guping @ Anita Ginsuroh
description	COSWAY stockist is a place where members of COSWAY and customers go to buy COSWAY products. A stockist would be considered successful if the stocks they hold in any one month are able to be moved or consumed by consumers actively and the stockist do not hold too much stock which will tie up their fund. The researcher, therefore attempts to evaluate the customer service delivery of the stockist in order to gauge whether it meets the needs of its members and customers of COSWAY residing in Sipitang district. The researcher also attempts to identify 'best seller' product(s) of COSWAY products so that the stockist may be able to predict what customers plan to order in their next custom when they visit the stockist. The researcher also attempts to identify factors that will ensure repeat visit to the stockist. As a whole, this study attempts to evaluate the success of the customer service delivery of Sipitang district COSWAY stockist. Areas chosen to be evaluated is on the stock availability, promptness of service and attitude towards customers. These are chosen based on informal random survey of a few COSWAY members prior to the study. All known COSWAY members residing in Sipitang District were given the Questionnaire Forms to be filled in. The feedback was considered good as all the members gave their full cooperation in filling in the form and returning it to the researcher on time. The result of the study, it was found that in general COSWAY members are of the opinion that the customer service delivery of the Sipitang COSWAY stockist need to be improved. Most of the members are of the opinion that stock availability of the stockist need to be improved. They also opined that the stockist need to improve its attitude towards servicing customers and speed in delivery service to customers.
format	Thesis
author	Andrew Guping @ Ginsuroh, Anita
author_facet	Andrew Guping @ Ginsuroh, Anita
author_sort	Andrew Guping @ Ginsuroh, Anita
title	A study of COSWAY stockist customer service delivery in Sipitang district, Sabah / Anita Andrew Guping @ Anita Ginsuroh
title_short	A study of COSWAY stockist customer service delivery in Sipitang district, Sabah / Anita Andrew Guping @ Anita Ginsuroh
title_full	A study of COSWAY stockist customer service delivery in Sipitang district, Sabah / Anita Andrew Guping @ Anita Ginsuroh
title_fullStr	A study of COSWAY stockist customer service delivery in Sipitang district, Sabah / Anita Andrew Guping @ Anita Ginsuroh
title_full_unstemmed	A study of COSWAY stockist customer service delivery in Sipitang district, Sabah / Anita Andrew Guping @ Anita Ginsuroh
title_sort	study of cosway stockist customer service delivery in sipitang district, sabah / anita andrew guping @ anita ginsuroh
granting_institution	Universiti Teknologi MARA, Sabah
granting_department	Faculty of Business and Management
publishDate	2008
url	https://ir.uitm.edu.my/id/eprint/92729/1/92729.pdf
_version_	1794192282103054336

A study of COSWAY stockist customer service delivery in Sipitang district, Sabah / Anita Andrew Guping @ Anita Ginsuroh

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