Factors determinant customer’s satisfaction towards AITAB at RHB Islamic Bank, Menara Yayasan Tun Razak Jalan Bukit Bintang / Mohd Lokmanul Hakim Abd Jalal
This study is focus on the customer’s satisfactions. The first objective of this research is to study about the factors that determinacy customer’s satisfaction towards AITAB at RHB Islamic Bank at Menara Yayasan Tun Razak Jalan Bukit Bintang. Secondly the objective is to study the relationship betw...
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2011
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my-uitm-ir.936752024-04-11T23:50:04Z Factors determinant customer’s satisfaction towards AITAB at RHB Islamic Bank, Menara Yayasan Tun Razak Jalan Bukit Bintang / Mohd Lokmanul Hakim Abd Jalal 2011 Abd Jalal, Mohd Lokmanul Hakim Consumer behavior. Consumers' preferences. Consumer research. Including consumer profiling This study is focus on the customer’s satisfactions. The first objective of this research is to study about the factors that determinacy customer’s satisfaction towards AITAB at RHB Islamic Bank at Menara Yayasan Tun Razak Jalan Bukit Bintang. Secondly the objective is to study the relationship between the dependent and independent variables. Thirdly the objective is to determine the most dominant factors that contribute to the customer’s satisfactions. Lastly the objective of this research is to propose some recommendation in order to help the management to overcome the problem faced. All the objectives were using different method in analyze the result. 2011 Thesis https://ir.uitm.edu.my/id/eprint/93675/ https://ir.uitm.edu.my/id/eprint/93675/1/93675.pdf text en public degree Universiti Teknologi MARA, Terengganu Faculty Of Business Management Mahmood, Rosman |
institution |
Universiti Teknologi MARA |
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UiTM Institutional Repository |
language |
English |
advisor |
Mahmood, Rosman |
topic |
Consumer behavior Consumers' preferences Consumer research Including consumer profiling |
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Consumer behavior Consumers' preferences Consumer research Including consumer profiling Abd Jalal, Mohd Lokmanul Hakim Factors determinant customer’s satisfaction towards AITAB at RHB Islamic Bank, Menara Yayasan Tun Razak Jalan Bukit Bintang / Mohd Lokmanul Hakim Abd Jalal |
description |
This study is focus on the customer’s satisfactions. The first objective of this research is to study about the factors that determinacy customer’s satisfaction towards AITAB at RHB Islamic Bank at Menara Yayasan Tun Razak Jalan Bukit Bintang. Secondly the objective is to study the relationship between the dependent and independent variables. Thirdly the objective is to determine the most dominant factors that contribute to the customer’s satisfactions. Lastly the objective of this research is to propose some recommendation in order to help the management to overcome the problem faced. All the objectives were using different method in analyze the result. |
format |
Thesis |
qualification_level |
Bachelor degree |
author |
Abd Jalal, Mohd Lokmanul Hakim |
author_facet |
Abd Jalal, Mohd Lokmanul Hakim |
author_sort |
Abd Jalal, Mohd Lokmanul Hakim |
title |
Factors determinant customer’s satisfaction towards AITAB at RHB Islamic Bank, Menara Yayasan Tun Razak Jalan Bukit Bintang / Mohd Lokmanul Hakim Abd Jalal |
title_short |
Factors determinant customer’s satisfaction towards AITAB at RHB Islamic Bank, Menara Yayasan Tun Razak Jalan Bukit Bintang / Mohd Lokmanul Hakim Abd Jalal |
title_full |
Factors determinant customer’s satisfaction towards AITAB at RHB Islamic Bank, Menara Yayasan Tun Razak Jalan Bukit Bintang / Mohd Lokmanul Hakim Abd Jalal |
title_fullStr |
Factors determinant customer’s satisfaction towards AITAB at RHB Islamic Bank, Menara Yayasan Tun Razak Jalan Bukit Bintang / Mohd Lokmanul Hakim Abd Jalal |
title_full_unstemmed |
Factors determinant customer’s satisfaction towards AITAB at RHB Islamic Bank, Menara Yayasan Tun Razak Jalan Bukit Bintang / Mohd Lokmanul Hakim Abd Jalal |
title_sort |
factors determinant customer’s satisfaction towards aitab at rhb islamic bank, menara yayasan tun razak jalan bukit bintang / mohd lokmanul hakim abd jalal |
granting_institution |
Universiti Teknologi MARA, Terengganu |
granting_department |
Faculty Of Business Management |
publishDate |
2011 |
url |
https://ir.uitm.edu.my/id/eprint/93675/1/93675.pdf |
_version_ |
1804889890213593088 |