A study on the relationship between total quality management (TQM) practices and employee innovation / Suraya Ismail
The purpose of this study is to investigate the relationships between six factors of TQM practices and the employee's innovation. The six factors of TQM practices are leadership, strategic planning, customer focus, information & analysis, people management and process management. Method use...
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| Main Author: | |
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| Format: | Thesis |
| Language: | English |
| Published: |
2016
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| Subjects: | |
| Online Access: | https://ir.uitm.edu.my/id/eprint/95965/1/95965.PDF |
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