The relationship between conflict management styles and job performance among support staff at manufacturing industry in Bandar Teknologi Kajang, Selangor / Nur Atiqah Zuhari

The main purpose of this research is to identify the relationship between conflict management style and job performance among support staff in manufacturing industry in Bandar Teknologi Kajang, Selangor. 1bis study used disproportionate stratified random sampling as the sampling technique. The items...

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Main Author:	Zuhari, Nur Atiqah
Format:	Thesis
Language:	English
Published:	2014
Subjects:	Management Industrial Management Manufacturing industries
Online Access:	https://ir.uitm.edu.my/id/eprint/96233/1/96233.PDF
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id	my-uitm-ir.96233
record_format	uketd_dc
spelling	my-uitm-ir.962332024-08-27T18:03:06Z The relationship between conflict management styles and job performance among support staff at manufacturing industry in Bandar Teknologi Kajang, Selangor / Nur Atiqah Zuhari 2014 Zuhari, Nur Atiqah Management. Industrial Management Manufacturing industries The main purpose of this research is to identify the relationship between conflict management style and job performance among support staff in manufacturing industry in Bandar Teknologi Kajang, Selangor. 1bis study used disproportionate stratified random sampling as the sampling technique. The items for conflict management styles were adapted from Rahim (1983) while the items for job performance were adapted from Vischer (2006) and HR Services, University of Chicago (2010). The survey questionnaires were used as the main instrument and the data had been analyzed using the Statistical Package for Social Science (SPSS) software version 20.0. The sample size that developed by Krejcie and Morgan (1970) was 86 staffs but only 79 questionnaires returned. Based on the finding, female workers were the large respondents in this study. It may be due to the majority were form Administrative Department. The study can be concluded that there was significant relationship between conflict management styles and job performance (r=0.84, p=.00). There was small correlation between avoiding and job performance (r=-.12, p=.30) since p > 0.05. However, there was large correlation between integrating (r=.78, p=.00), obliging (r=.85, p=.00) and dominating (r=.88, p=.00) with job performance. The finding shows that, dominating was the Conflict Management Styles elements that (Beta=.58) have the highest coefficients (min=l.5, max=4.75, mean=3.49, Std. Deviation=.60). It was recommended that, the superior provide training and development for the employees and give reward or incentives in order to increase the employees' job performance. Apart from that, future research in this field is highly recommended to cover more large number of respondents in order to gain more comprehensive, broader and reliable results of study. 2014 Thesis https://ir.uitm.edu.my/id/eprint/96233/ https://ir.uitm.edu.my/id/eprint/96233/1/96233.PDF text en public degree Universiti Teknologi MARA Pahang Faculty of Business Management
institution	Universiti Teknologi MARA
collection	UiTM Institutional Repository
language	English
topic	Management Industrial Management Manufacturing industries
spellingShingle	Management Industrial Management Manufacturing industries Zuhari, Nur Atiqah The relationship between conflict management styles and job performance among support staff at manufacturing industry in Bandar Teknologi Kajang, Selangor / Nur Atiqah Zuhari
description	The main purpose of this research is to identify the relationship between conflict management style and job performance among support staff in manufacturing industry in Bandar Teknologi Kajang, Selangor. 1bis study used disproportionate stratified random sampling as the sampling technique. The items for conflict management styles were adapted from Rahim (1983) while the items for job performance were adapted from Vischer (2006) and HR Services, University of Chicago (2010). The survey questionnaires were used as the main instrument and the data had been analyzed using the Statistical Package for Social Science (SPSS) software version 20.0. The sample size that developed by Krejcie and Morgan (1970) was 86 staffs but only 79 questionnaires returned. Based on the finding, female workers were the large respondents in this study. It may be due to the majority were form Administrative Department. The study can be concluded that there was significant relationship between conflict management styles and job performance (r=0.84, p=.00). There was small correlation between avoiding and job performance (r=-.12, p=.30) since p > 0.05. However, there was large correlation between integrating (r=.78, p=.00), obliging (r=.85, p=.00) and dominating (r=.88, p=.00) with job performance. The finding shows that, dominating was the Conflict Management Styles elements that (Beta=.58) have the highest coefficients (min=l.5, max=4.75, mean=3.49, Std. Deviation=.60). It was recommended that, the superior provide training and development for the employees and give reward or incentives in order to increase the employees' job performance. Apart from that, future research in this field is highly recommended to cover more large number of respondents in order to gain more comprehensive, broader and reliable results of study.
format	Thesis
qualification_level	Bachelor degree
author	Zuhari, Nur Atiqah
author_facet	Zuhari, Nur Atiqah
author_sort	Zuhari, Nur Atiqah
title	The relationship between conflict management styles and job performance among support staff at manufacturing industry in Bandar Teknologi Kajang, Selangor / Nur Atiqah Zuhari
title_short	The relationship between conflict management styles and job performance among support staff at manufacturing industry in Bandar Teknologi Kajang, Selangor / Nur Atiqah Zuhari
title_full	The relationship between conflict management styles and job performance among support staff at manufacturing industry in Bandar Teknologi Kajang, Selangor / Nur Atiqah Zuhari
title_fullStr	The relationship between conflict management styles and job performance among support staff at manufacturing industry in Bandar Teknologi Kajang, Selangor / Nur Atiqah Zuhari
title_full_unstemmed	The relationship between conflict management styles and job performance among support staff at manufacturing industry in Bandar Teknologi Kajang, Selangor / Nur Atiqah Zuhari
title_sort	relationship between conflict management styles and job performance among support staff at manufacturing industry in bandar teknologi kajang, selangor / nur atiqah zuhari
granting_institution	Universiti Teknologi MARA Pahang
granting_department	Faculty of Business Management
publishDate	2014
url	https://ir.uitm.edu.my/id/eprint/96233/1/96233.PDF
_version_	1811768856476123136

The relationship between conflict management styles and job performance among support staff at manufacturing industry in Bandar Teknologi Kajang, Selangor / Nur Atiqah Zuhari

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