Workplace bullying: type and impacts towards hospitality workers / Normazwina Balqis Mokhtar

This study aims to identify the various types of bully behavior in the workplace and to recognize the impact of workplace bullying on hospitality workers. Specifically, the first part of this study will identify types of workplace bullying in the hospitality industry that later found to consist of v...

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Main Author:	Mokhtar, Normazwina Balqis
Format:	Thesis
Language:	English
Published:	2021
Subjects:	Protection assistance and relief
Online Access:	https://ir.uitm.edu.my/id/eprint/99018/1/99018.pdf
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id	my-uitm-ir.99018
record_format	uketd_dc
spelling	my-uitm-ir.990182024-07-22T23:04:13Z Workplace bullying: type and impacts towards hospitality workers / Normazwina Balqis Mokhtar 2021 Mokhtar, Normazwina Balqis Protection, assistance and relief This study aims to identify the various types of bully behavior in the workplace and to recognize the impact of workplace bullying on hospitality workers. Specifically, the first part of this study will identify types of workplace bullying in the hospitality industry that later found to consist of verbal abuse, ostracising behavior, sexual harassment, work-related stalking, and counterproductive behavior. Meanwhile, the second part will focus on recognizing various impacts that workplace bullying will leave to the victims in the hospitality industry that comprise of negative emotions, productivity, and intention to leave. The research method used is qualitative research design by collecting the previous research findings from related journal articles and the internet (electric journal). The finding of this study found that among the addressed types of bullying, verbal abuse is the most occurred at the workplace among hospitality workers. As for the impact, the most suggested by previous researchers is negative emotion as the major outcome experienced by bully-victims. This study provides useful information to the hospitality workers to beware and concern about the bully behavior. The previous studies show that the bullying issue is growing in the hospitality industry. It is trusted that the discoveries can help hospitality workers especially to aware of workplace bullying that happens in their organization and help to decrease the cases of workplace bullying that happen among hospitality workers. 2021 Thesis https://ir.uitm.edu.my/id/eprint/99018/ https://ir.uitm.edu.my/id/eprint/99018/1/99018.pdf text en public degree Universiti Teknologi MARA, Terengganu Faculty Of Hotel & Tourism Management Ismail, Noralisa
institution	Universiti Teknologi MARA
collection	UiTM Institutional Repository
language	English
advisor	Ismail, Noralisa
topic	Protection assistance and relief
spellingShingle	Protection assistance and relief Mokhtar, Normazwina Balqis Workplace bullying: type and impacts towards hospitality workers / Normazwina Balqis Mokhtar
description	This study aims to identify the various types of bully behavior in the workplace and to recognize the impact of workplace bullying on hospitality workers. Specifically, the first part of this study will identify types of workplace bullying in the hospitality industry that later found to consist of verbal abuse, ostracising behavior, sexual harassment, work-related stalking, and counterproductive behavior. Meanwhile, the second part will focus on recognizing various impacts that workplace bullying will leave to the victims in the hospitality industry that comprise of negative emotions, productivity, and intention to leave. The research method used is qualitative research design by collecting the previous research findings from related journal articles and the internet (electric journal). The finding of this study found that among the addressed types of bullying, verbal abuse is the most occurred at the workplace among hospitality workers. As for the impact, the most suggested by previous researchers is negative emotion as the major outcome experienced by bully-victims. This study provides useful information to the hospitality workers to beware and concern about the bully behavior. The previous studies show that the bullying issue is growing in the hospitality industry. It is trusted that the discoveries can help hospitality workers especially to aware of workplace bullying that happens in their organization and help to decrease the cases of workplace bullying that happen among hospitality workers.
format	Thesis
qualification_level	Bachelor degree
author	Mokhtar, Normazwina Balqis
author_facet	Mokhtar, Normazwina Balqis
author_sort	Mokhtar, Normazwina Balqis
title	Workplace bullying: type and impacts towards hospitality workers / Normazwina Balqis Mokhtar
title_short	Workplace bullying: type and impacts towards hospitality workers / Normazwina Balqis Mokhtar
title_full	Workplace bullying: type and impacts towards hospitality workers / Normazwina Balqis Mokhtar
title_fullStr	Workplace bullying: type and impacts towards hospitality workers / Normazwina Balqis Mokhtar
title_full_unstemmed	Workplace bullying: type and impacts towards hospitality workers / Normazwina Balqis Mokhtar
title_sort	workplace bullying: type and impacts towards hospitality workers / normazwina balqis mokhtar
granting_institution	Universiti Teknologi MARA, Terengganu
granting_department	Faculty Of Hotel & Tourism Management
publishDate	2021
url	https://ir.uitm.edu.my/id/eprint/99018/1/99018.pdf
_version_	1811768973660782592

Workplace bullying: type and impacts towards hospitality workers / Normazwina Balqis Mokhtar

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