Factors affecting employees’ turnover intention in hotel industry / Lawrence Matius and Nurul Syakirah Elma Mohd Ali

The hospitality industry is a though service industry that faces many challenges prior to compete in retaining their employees after much efforts of training and various benefits given. This includes the issue of employees’ turnover intention after certain period of time. Hence, this undergraduate p...

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Main Authors:	Matius, Lawrence, Mohd Ali, Nurul Syakirah Elma
Format:	Thesis
Language:	English
Published:	2018
Subjects:	Turnover of employees Labor turnover
Online Access:	https://ir.uitm.edu.my/id/eprint/99098/1/99098.pdf
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id	my-uitm-ir.99098
record_format	uketd_dc
spelling	my-uitm-ir.990982024-07-24T02:55:19Z Factors affecting employees’ turnover intention in hotel industry / Lawrence Matius and Nurul Syakirah Elma Mohd Ali 2018 Matius, Lawrence Mohd Ali, Nurul Syakirah Elma Turnover of employees. Labor turnover The hospitality industry is a though service industry that faces many challenges prior to compete in retaining their employees after much efforts of training and various benefits given. This includes the issue of employees’ turnover intention after certain period of time. Hence, this undergraduate project aims to study the phenomenal factors that lead towards turnover intention in the hospitality industry. Prior to conduct this study, qualitative research design was utilized and secondary data were collected by means to set up the database for the study. An argumentative research design was implied and to extract the key information to come up with the findings, a content analysis technique was applied. The result indicates that both income and job satisfaction are the main factors that contributes to high turnover intention in the hospitality industry. Therefore, the hospitality management should take immediate actions to tackle these two main areas of concerns to reduce the probability of turnover intentions at workplace. This study is beneficial as it can contribute towards enhancing the understanding of issues regarding turnover intention in hotel industry which will benefit as references to the hotel employers, policy makers and future researchers. 2018 Thesis https://ir.uitm.edu.my/id/eprint/99098/ https://ir.uitm.edu.my/id/eprint/99098/1/99098.pdf text en public degree Universiti Teknologi MARA, Terengganu Faculty Of Hotel & Tourism Management Mohd Isa, Sulaiha
institution	Universiti Teknologi MARA
collection	UiTM Institutional Repository
language	English
advisor	Mohd Isa, Sulaiha
topic	Turnover of employees Labor turnover
spellingShingle	Turnover of employees Labor turnover Matius, Lawrence Mohd Ali, Nurul Syakirah Elma Factors affecting employees’ turnover intention in hotel industry / Lawrence Matius and Nurul Syakirah Elma Mohd Ali
description	The hospitality industry is a though service industry that faces many challenges prior to compete in retaining their employees after much efforts of training and various benefits given. This includes the issue of employees’ turnover intention after certain period of time. Hence, this undergraduate project aims to study the phenomenal factors that lead towards turnover intention in the hospitality industry. Prior to conduct this study, qualitative research design was utilized and secondary data were collected by means to set up the database for the study. An argumentative research design was implied and to extract the key information to come up with the findings, a content analysis technique was applied. The result indicates that both income and job satisfaction are the main factors that contributes to high turnover intention in the hospitality industry. Therefore, the hospitality management should take immediate actions to tackle these two main areas of concerns to reduce the probability of turnover intentions at workplace. This study is beneficial as it can contribute towards enhancing the understanding of issues regarding turnover intention in hotel industry which will benefit as references to the hotel employers, policy makers and future researchers.
format	Thesis
qualification_level	Bachelor degree
author	Matius, Lawrence Mohd Ali, Nurul Syakirah Elma
author_facet	Matius, Lawrence Mohd Ali, Nurul Syakirah Elma
author_sort	Matius, Lawrence
title	Factors affecting employees’ turnover intention in hotel industry / Lawrence Matius and Nurul Syakirah Elma Mohd Ali
title_short	Factors affecting employees’ turnover intention in hotel industry / Lawrence Matius and Nurul Syakirah Elma Mohd Ali
title_full	Factors affecting employees’ turnover intention in hotel industry / Lawrence Matius and Nurul Syakirah Elma Mohd Ali
title_fullStr	Factors affecting employees’ turnover intention in hotel industry / Lawrence Matius and Nurul Syakirah Elma Mohd Ali
title_full_unstemmed	Factors affecting employees’ turnover intention in hotel industry / Lawrence Matius and Nurul Syakirah Elma Mohd Ali
title_sort	factors affecting employees’ turnover intention in hotel industry / lawrence matius and nurul syakirah elma mohd ali
granting_institution	Universiti Teknologi MARA, Terengganu
granting_department	Faculty Of Hotel & Tourism Management
publishDate	2018
url	https://ir.uitm.edu.my/id/eprint/99098/1/99098.pdf
_version_	1811768983763812352

Factors affecting employees’ turnover intention in hotel industry / Lawrence Matius and Nurul Syakirah Elma Mohd Ali

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