Public transportation issues among tourists in Kuala Lumpur / Muhammad Khairani Masran

The purpose of this research is to determine the public transportation issues experienced by tourist in Kuala Lumpur, Malaysia. Many problems has been found regarding to the public transport such as service quality issue, punctuality and accessibility of the public transport. There are several point...

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Main Author:	Masran, Muhammad Khairani
Format:	Thesis
Language:	English
Published:	2021
Subjects:	Customer services Customer relations
Online Access:	https://ir.uitm.edu.my/id/eprint/99099/1/99099.pdf
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id	my-uitm-ir.99099
record_format	uketd_dc
spelling	my-uitm-ir.990992024-07-24T02:55:17Z Public transportation issues among tourists in Kuala Lumpur / Muhammad Khairani Masran 2021 Masran, Muhammad Khairani Customer services. Customer relations The purpose of this research is to determine the public transportation issues experienced by tourist in Kuala Lumpur, Malaysia. Many problems has been found regarding to the public transport such as service quality issue, punctuality and accessibility of the public transport. There are several points and actions that should be put on highlight by the service provider. Researchers are looking for previous studies explaining the variables suggested for this analysis, such as the three independent variables security & protection, accessibility and timeliness. The dependent variable is the level of service rendered by public transport. The researchers gathered the relevant information through secondary channels, such as journal papers, internet tools and textbooks. Secondary data is suitable for use in this research study because it needs less investment, is easily collected, requires less time to collect the necessary information and offers a detailed understanding of the research subject. The findings and discussion shows that based on the study that have been done there are many researches confirmed that time taken or length of the journey is the most significant factor that answers to the second objective of the study. 2021 Thesis https://ir.uitm.edu.my/id/eprint/99099/ https://ir.uitm.edu.my/id/eprint/99099/1/99099.pdf text en public degree Universiti Teknologi MARA, Terengganu Faculty Of Hotel & Tourism Management Anuar @ Mohd Noor, Jazira
institution	Universiti Teknologi MARA
collection	UiTM Institutional Repository
language	English
advisor	Anuar @ Mohd Noor, Jazira
topic	Customer services Customer relations
spellingShingle	Customer services Customer relations Masran, Muhammad Khairani Public transportation issues among tourists in Kuala Lumpur / Muhammad Khairani Masran
description	The purpose of this research is to determine the public transportation issues experienced by tourist in Kuala Lumpur, Malaysia. Many problems has been found regarding to the public transport such as service quality issue, punctuality and accessibility of the public transport. There are several points and actions that should be put on highlight by the service provider. Researchers are looking for previous studies explaining the variables suggested for this analysis, such as the three independent variables security & protection, accessibility and timeliness. The dependent variable is the level of service rendered by public transport. The researchers gathered the relevant information through secondary channels, such as journal papers, internet tools and textbooks. Secondary data is suitable for use in this research study because it needs less investment, is easily collected, requires less time to collect the necessary information and offers a detailed understanding of the research subject. The findings and discussion shows that based on the study that have been done there are many researches confirmed that time taken or length of the journey is the most significant factor that answers to the second objective of the study.
format	Thesis
qualification_level	Bachelor degree
author	Masran, Muhammad Khairani
author_facet	Masran, Muhammad Khairani
author_sort	Masran, Muhammad Khairani
title	Public transportation issues among tourists in Kuala Lumpur / Muhammad Khairani Masran
title_short	Public transportation issues among tourists in Kuala Lumpur / Muhammad Khairani Masran
title_full	Public transportation issues among tourists in Kuala Lumpur / Muhammad Khairani Masran
title_fullStr	Public transportation issues among tourists in Kuala Lumpur / Muhammad Khairani Masran
title_full_unstemmed	Public transportation issues among tourists in Kuala Lumpur / Muhammad Khairani Masran
title_sort	public transportation issues among tourists in kuala lumpur / muhammad khairani masran
granting_institution	Universiti Teknologi MARA, Terengganu
granting_department	Faculty Of Hotel & Tourism Management
publishDate	2021
url	https://ir.uitm.edu.my/id/eprint/99099/1/99099.pdf
_version_	1811768984017567744

Public transportation issues among tourists in Kuala Lumpur / Muhammad Khairani Masran

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