Evaluating the performance of investigation officer in solving cybercrime cases / Syamsyul Anuar Saad, Timmy Aheng and Norhana Rahman

Solving cybercrime cases within a stipulated time frame is a major Key Performance Indicator (KPI) among Investigation Officers (IO) and Assistant Investigation Officers (AIO) in the Royal Malaysia Police (RMP). This study seeks to understand the factors influencing IO and AIO in the State of Johor...

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Main Authors:	Saad, Syamsyul Anuar, Aheng, Timmy, Rahman, Norhana
Format:	Thesis
Language:	English
Published:	2024
Subjects:	Performance standards
Online Access:	https://ir.uitm.edu.my/id/eprint/99119/1/99119.pdf
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id	my-uitm-ir.99119
record_format	uketd_dc
spelling	my-uitm-ir.991192024-07-24T04:08:20Z Evaluating the performance of investigation officer in solving cybercrime cases / Syamsyul Anuar Saad, Timmy Aheng and Norhana Rahman 2024 Saad, Syamsyul Anuar Aheng, Timmy Rahman, Norhana Performance standards Training of employees. Employer-supported education Solving cybercrime cases within a stipulated time frame is a major Key Performance Indicator (KPI) among Investigation Officers (IO) and Assistant Investigation Officers (AIO) in the Royal Malaysia Police (RMP). This study seeks to understand the factors influencing IO and AIO in the State of Johor to solve cybercrime cases within then stipulated time frame. A cross-sectional study was undertaken to explore the potential relationship between motivation, attitude, workload and knowledge among IO and AIO in solving cybercrime cases. The primary data was collected through the distribution of a set of questionnaires to 72 officers in Johor. The responses from all respondents were analysed using Statistical Package for Social Sciences (SPSS). Descriptive and multivariate analysis were conducted. The majority of officers (88.0%) reported an average case-solving duration of 6 months, indicating that a significant portion encountered a 6-month timeframe in resolving cybercrime cases. The multivariate analysis revealed a positive correlation between attitude and knowledge, impacting the effectiveness of IO and AIO in handling cybercrime cases. However, motivation and workload were discovered to not influence the performance of IO and AIO. This suggests that while attitudes and knowledge are crucial factors in determining effectiveness and performance, motivation and workload might not be media influencers in this specific context of dealing with cybercrime cases. This study can assist RMP in refining their training programs to emphasise the development of attitudes and knowledge crucial for effectively managing cybercrime cases among IO and AIO. Additionally, it suggests that policies focusing solely on motivation and workload might not yield significant improvements in this specific context of cybercrime investigation. 2024 Thesis https://ir.uitm.edu.my/id/eprint/99119/ https://ir.uitm.edu.my/id/eprint/99119/1/99119.pdf text en public masters Universiti Teknologi MARA, Johor College of Engineering Studies
institution	Universiti Teknologi MARA
collection	UiTM Institutional Repository
language	English
topic	Performance standards Performance standards
spellingShingle	Performance standards Performance standards Saad, Syamsyul Anuar Aheng, Timmy Rahman, Norhana Evaluating the performance of investigation officer in solving cybercrime cases / Syamsyul Anuar Saad, Timmy Aheng and Norhana Rahman
description	Solving cybercrime cases within a stipulated time frame is a major Key Performance Indicator (KPI) among Investigation Officers (IO) and Assistant Investigation Officers (AIO) in the Royal Malaysia Police (RMP). This study seeks to understand the factors influencing IO and AIO in the State of Johor to solve cybercrime cases within then stipulated time frame. A cross-sectional study was undertaken to explore the potential relationship between motivation, attitude, workload and knowledge among IO and AIO in solving cybercrime cases. The primary data was collected through the distribution of a set of questionnaires to 72 officers in Johor. The responses from all respondents were analysed using Statistical Package for Social Sciences (SPSS). Descriptive and multivariate analysis were conducted. The majority of officers (88.0%) reported an average case-solving duration of 6 months, indicating that a significant portion encountered a 6-month timeframe in resolving cybercrime cases. The multivariate analysis revealed a positive correlation between attitude and knowledge, impacting the effectiveness of IO and AIO in handling cybercrime cases. However, motivation and workload were discovered to not influence the performance of IO and AIO. This suggests that while attitudes and knowledge are crucial factors in determining effectiveness and performance, motivation and workload might not be media influencers in this specific context of dealing with cybercrime cases. This study can assist RMP in refining their training programs to emphasise the development of attitudes and knowledge crucial for effectively managing cybercrime cases among IO and AIO. Additionally, it suggests that policies focusing solely on motivation and workload might not yield significant improvements in this specific context of cybercrime investigation.
format	Thesis
qualification_level	Master's degree
author	Saad, Syamsyul Anuar Aheng, Timmy Rahman, Norhana
author_facet	Saad, Syamsyul Anuar Aheng, Timmy Rahman, Norhana
author_sort	Saad, Syamsyul Anuar
title	Evaluating the performance of investigation officer in solving cybercrime cases / Syamsyul Anuar Saad, Timmy Aheng and Norhana Rahman
title_short	Evaluating the performance of investigation officer in solving cybercrime cases / Syamsyul Anuar Saad, Timmy Aheng and Norhana Rahman
title_full	Evaluating the performance of investigation officer in solving cybercrime cases / Syamsyul Anuar Saad, Timmy Aheng and Norhana Rahman
title_fullStr	Evaluating the performance of investigation officer in solving cybercrime cases / Syamsyul Anuar Saad, Timmy Aheng and Norhana Rahman
title_full_unstemmed	Evaluating the performance of investigation officer in solving cybercrime cases / Syamsyul Anuar Saad, Timmy Aheng and Norhana Rahman
title_sort	evaluating the performance of investigation officer in solving cybercrime cases / syamsyul anuar saad, timmy aheng and norhana rahman
granting_institution	Universiti Teknologi MARA, Johor
granting_department	College of Engineering Studies
publishDate	2024
url	https://ir.uitm.edu.my/id/eprint/99119/1/99119.pdf
_version_	1811768988054585344

Evaluating the performance of investigation officer in solving cybercrime cases / Syamsyul Anuar Saad, Timmy Aheng and Norhana Rahman

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