The factor that influence consumer acceptance on Near-Field Communication (NFC) contactless payment technology in foodservice industry / Aisyah Naqiyah Abd Raof and Fatini Mursyiddin Nor Hayazi

The blooming usage of smartphones and internet was progressing nowadays that make foodservice industry are not left behind to grab the opportunity in order to use this contactless payment technology to help fulfil the demand of the consumers during Covid-19 pandemic. As the demand increase, it is ne...

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Main Authors:	Abd Raof, Aisyah Naqiyah, Nor Hayazi, Fatini Mursyiddin
Format:	Thesis
Language:	English
Published:	2021
Subjects:	Consumer behavior Consumers' preferences Consumer research Including consumer profiling
Online Access:	https://ir.uitm.edu.my/id/eprint/99624/1/99624.pdf
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id	my-uitm-ir.99624
record_format	uketd_dc
spelling	my-uitm-ir.996242024-08-02T04:07:43Z The factor that influence consumer acceptance on Near-Field Communication (NFC) contactless payment technology in foodservice industry / Aisyah Naqiyah Abd Raof and Fatini Mursyiddin Nor Hayazi 2021 Abd Raof, Aisyah Naqiyah Nor Hayazi, Fatini Mursyiddin Consumer behavior. Consumers' preferences. Consumer research. Including consumer profiling The blooming usage of smartphones and internet was progressing nowadays that make foodservice industry are not left behind to grab the opportunity in order to use this contactless payment technology to help fulfil the demand of the consumers during Covid-19 pandemic. As the demand increase, it is necessary to investigate the factors that affect customer intentions’, mainly in applying contactless payment services by millennial in Malaysia. Hence this study aims to evaluate the factor that influence customer acceptance towards Near Field Communication (NFC) contactless payment technology in foodservice industry. This research applies the quantitative research method. The questionnaires were distributed through online platform among 384 respondents which represent the customers that have experience in using NFC contactless payment technology in foodservice industry. The collected data was analyzed using descriptive and inferential data analysis through SPSS version 25. The results show that factor of perceive usefulness, perceive ease of use, perceive security and compatibility with lifestyle has a significant relationship towards customer acceptance of NFC contactless payment technology in foodservice industry. Among all the variables perceived compatibility with lifestyle become the most influential factor on customer acceptance of NFC contactless payment technology in foodservice industry. This result will be benefits to foodservice operator and also for the customer who shop food at store or through online. 2021 Thesis https://ir.uitm.edu.my/id/eprint/99624/ https://ir.uitm.edu.my/id/eprint/99624/1/99624.pdf text en public degree Universiti Teknologi MARA, Terengganu Faculty Of Hotel & Tourism Management Idris, Nur Amanina
institution	Universiti Teknologi MARA
collection	UiTM Institutional Repository
language	English
advisor	Idris, Nur Amanina
topic	Consumer behavior Consumers' preferences Consumer research Including consumer profiling
spellingShingle	Consumer behavior Consumers' preferences Consumer research Including consumer profiling Abd Raof, Aisyah Naqiyah Nor Hayazi, Fatini Mursyiddin The factor that influence consumer acceptance on Near-Field Communication (NFC) contactless payment technology in foodservice industry / Aisyah Naqiyah Abd Raof and Fatini Mursyiddin Nor Hayazi
description	The blooming usage of smartphones and internet was progressing nowadays that make foodservice industry are not left behind to grab the opportunity in order to use this contactless payment technology to help fulfil the demand of the consumers during Covid-19 pandemic. As the demand increase, it is necessary to investigate the factors that affect customer intentions’, mainly in applying contactless payment services by millennial in Malaysia. Hence this study aims to evaluate the factor that influence customer acceptance towards Near Field Communication (NFC) contactless payment technology in foodservice industry. This research applies the quantitative research method. The questionnaires were distributed through online platform among 384 respondents which represent the customers that have experience in using NFC contactless payment technology in foodservice industry. The collected data was analyzed using descriptive and inferential data analysis through SPSS version 25. The results show that factor of perceive usefulness, perceive ease of use, perceive security and compatibility with lifestyle has a significant relationship towards customer acceptance of NFC contactless payment technology in foodservice industry. Among all the variables perceived compatibility with lifestyle become the most influential factor on customer acceptance of NFC contactless payment technology in foodservice industry. This result will be benefits to foodservice operator and also for the customer who shop food at store or through online.
format	Thesis
qualification_level	Bachelor degree
author	Abd Raof, Aisyah Naqiyah Nor Hayazi, Fatini Mursyiddin
author_facet	Abd Raof, Aisyah Naqiyah Nor Hayazi, Fatini Mursyiddin
author_sort	Abd Raof, Aisyah Naqiyah
title	The factor that influence consumer acceptance on Near-Field Communication (NFC) contactless payment technology in foodservice industry / Aisyah Naqiyah Abd Raof and Fatini Mursyiddin Nor Hayazi
title_short	The factor that influence consumer acceptance on Near-Field Communication (NFC) contactless payment technology in foodservice industry / Aisyah Naqiyah Abd Raof and Fatini Mursyiddin Nor Hayazi
title_full	The factor that influence consumer acceptance on Near-Field Communication (NFC) contactless payment technology in foodservice industry / Aisyah Naqiyah Abd Raof and Fatini Mursyiddin Nor Hayazi
title_fullStr	The factor that influence consumer acceptance on Near-Field Communication (NFC) contactless payment technology in foodservice industry / Aisyah Naqiyah Abd Raof and Fatini Mursyiddin Nor Hayazi
title_full_unstemmed	The factor that influence consumer acceptance on Near-Field Communication (NFC) contactless payment technology in foodservice industry / Aisyah Naqiyah Abd Raof and Fatini Mursyiddin Nor Hayazi
title_sort	factor that influence consumer acceptance on near-field communication (nfc) contactless payment technology in foodservice industry / aisyah naqiyah abd raof and fatini mursyiddin nor hayazi
granting_institution	Universiti Teknologi MARA, Terengganu
granting_department	Faculty Of Hotel & Tourism Management
publishDate	2021
url	https://ir.uitm.edu.my/id/eprint/99624/1/99624.pdf
_version_	1811769009333338112

The factor that influence consumer acceptance on Near-Field Communication (NFC) contactless payment technology in foodservice industry / Aisyah Naqiyah Abd Raof and Fatini Mursyiddin Nor Hayazi

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