Factors affecting customers' perception to use e-zakat service in Kelantan / Nor Fatin Muhamad Ruzali

Zakat institution implements e-Zakat as a new strategy that is able to attract more Muslim to pay zakat through information technology. In Malaysia even the growth of e-Zakat channel, but tradition method remained as popular payment modes because consumers are not convinced of the benefits of using...

Full description

Saved in:

Bibliographic Details
Main Author:	Muhamad Ruzali, Nor Fatin
Format:	Thesis
Language:	English
Published:	2017
Subjects:	Alms (Zakat)
Online Access:	https://ir.uitm.edu.my/id/eprint/99645/1/99645.pdf
Tags:	Add Tag No Tags, Be the first to tag this record!

id	my-uitm-ir.99645
record_format	uketd_dc
spelling	my-uitm-ir.996452024-09-29T15:19:03Z Factors affecting customers' perception to use e-zakat service in Kelantan / Nor Fatin Muhamad Ruzali 2017-07 Muhamad Ruzali, Nor Fatin Alms (Zakat) Zakat institution implements e-Zakat as a new strategy that is able to attract more Muslim to pay zakat through information technology. In Malaysia even the growth of e-Zakat channel, but tradition method remained as popular payment modes because consumers are not convinced of the benefits of using e-payment. There are various reasons and factor that may cause this situation, for example, the lack of customer's technology acceptance since they must change their behavioral pattern and the e-Zakat service that too complicated for some people to understand and to use it. This thesis investigates the factors that affecting customers' perception to use e-Zakat service in Kelantan since in this state has the majority of Muslim. The factors are perceived usefulness, perceived ease of use, perceived behavioural control and trust. The focus of this research is on zakat payers in Kelantan whether working at government sector, private sector and others. This thesis was carried out by questionnaire-based surveys to all the workers in the difference gender which is male and female. There is no specific age when distributed the questionnaire. Data collected from 100 customers' that use e-Zakat service and the data was analysing using the SPSS software. The results of regression models revealed that there are three factors that significant with customers' perception which is perceived usefulness, perceived ease of use and trust. Another factor perceived behavioural control is not significant with customers' perception because the p-value is more than 0.05. 2017-07 Thesis https://ir.uitm.edu.my/id/eprint/99645/ https://ir.uitm.edu.my/id/eprint/99645/1/99645.pdf text en public degree Universiti Teknologi MARA, Johor Bachelor of Business Administration (Hons) Islamic Banking Ismail, Nor Hazila Ramadhan, Nur'Asyiqin Sipon, Zuraidah
institution	Universiti Teknologi MARA
collection	UiTM Institutional Repository
language	English
advisor	Ismail, Nor Hazila Ramadhan, Nur'Asyiqin Sipon, Zuraidah
topic	Alms (Zakat)
spellingShingle	Alms (Zakat) Muhamad Ruzali, Nor Fatin Factors affecting customers' perception to use e-zakat service in Kelantan / Nor Fatin Muhamad Ruzali
description	Zakat institution implements e-Zakat as a new strategy that is able to attract more Muslim to pay zakat through information technology. In Malaysia even the growth of e-Zakat channel, but tradition method remained as popular payment modes because consumers are not convinced of the benefits of using e-payment. There are various reasons and factor that may cause this situation, for example, the lack of customer's technology acceptance since they must change their behavioral pattern and the e-Zakat service that too complicated for some people to understand and to use it. This thesis investigates the factors that affecting customers' perception to use e-Zakat service in Kelantan since in this state has the majority of Muslim. The factors are perceived usefulness, perceived ease of use, perceived behavioural control and trust. The focus of this research is on zakat payers in Kelantan whether working at government sector, private sector and others. This thesis was carried out by questionnaire-based surveys to all the workers in the difference gender which is male and female. There is no specific age when distributed the questionnaire. Data collected from 100 customers' that use e-Zakat service and the data was analysing using the SPSS software. The results of regression models revealed that there are three factors that significant with customers' perception which is perceived usefulness, perceived ease of use and trust. Another factor perceived behavioural control is not significant with customers' perception because the p-value is more than 0.05.
format	Thesis
qualification_level	Bachelor degree
author	Muhamad Ruzali, Nor Fatin
author_facet	Muhamad Ruzali, Nor Fatin
author_sort	Muhamad Ruzali, Nor Fatin
title	Factors affecting customers' perception to use e-zakat service in Kelantan / Nor Fatin Muhamad Ruzali
title_short	Factors affecting customers' perception to use e-zakat service in Kelantan / Nor Fatin Muhamad Ruzali
title_full	Factors affecting customers' perception to use e-zakat service in Kelantan / Nor Fatin Muhamad Ruzali
title_fullStr	Factors affecting customers' perception to use e-zakat service in Kelantan / Nor Fatin Muhamad Ruzali
title_full_unstemmed	Factors affecting customers' perception to use e-zakat service in Kelantan / Nor Fatin Muhamad Ruzali
title_sort	factors affecting customers' perception to use e-zakat service in kelantan / nor fatin muhamad ruzali
granting_institution	Universiti Teknologi MARA, Johor
granting_department	Bachelor of Business Administration (Hons) Islamic Banking
publishDate	2017
url	https://ir.uitm.edu.my/id/eprint/99645/1/99645.pdf
_version_	1811769012706607104

Factors affecting customers' perception to use e-zakat service in Kelantan / Nor Fatin Muhamad Ruzali

Similar Items