Factors influencing customer satisfaction in using self- service technology / Haiffa Shaqira Syarul Azri and Syazana Muahamd Surur
The existence of Self-service technologies (SSTs) alters the way people engage with businesses to provide service outcomes. The availability of self-service technologies (SSTs) changes how people interact with enterprises to offer service outcomes. Customers today benefit from great convenience and...
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| Main Authors: | , |
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| Format: | Thesis |
| Language: | English |
| Published: |
2021
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| Subjects: | |
| Online Access: | https://ir.uitm.edu.my/id/eprint/99703/1/99703.pdf |
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