Counselling quality in community pharmacies / Noorhaslinda Ramli

This study assessed the patients' satisfaction with a special focus on the quality of the counselling process related to analgesic medication and to determine other factors for improvement of the counselling provided in community pharmacies. A cross-sectional descriptive design and convenience...

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Main Author:	Ramli, Noorhaslinda
Format:	Thesis
Language:	English
Published:	2007
Subjects:	Consumer satisfaction Social psychology
Online Access:	https://ir.uitm.edu.my/id/eprint/99869/1/99869.PDF
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id	my-uitm-ir.99869
record_format	uketd_dc
spelling	my-uitm-ir.998692024-08-06T09:52:54Z Counselling quality in community pharmacies / Noorhaslinda Ramli 2007 Ramli, Noorhaslinda Consumer satisfaction Social psychology This study assessed the patients' satisfaction with a special focus on the quality of the counselling process related to analgesic medication and to determine other factors for improvement of the counselling provided in community pharmacies. A cross-sectional descriptive design and convenience survey method were used. The participants were 52 customers of selected community pharmacies. The questionnaires consist of 10 questions were completed by the researcher. According to study results, community pharmacists should adjust more counselling to every patient's needs. Furthermore, the communication skills and pharmaceutical information are found to be important areas in patient counselling to achieve patients' satisfaction and to further improve the counselling quality. 2007 Thesis https://ir.uitm.edu.my/id/eprint/99869/ https://ir.uitm.edu.my/id/eprint/99869/1/99869.PDF text en public degree Universiti Teknologi MARA (Kampus Puncak Alam) Faculty of Pharmacy Mohd Ali, Salmiah
institution	Universiti Teknologi MARA
collection	UiTM Institutional Repository
language	English
advisor	Mohd Ali, Salmiah
topic	Consumer satisfaction Social psychology
spellingShingle	Consumer satisfaction Social psychology Ramli, Noorhaslinda Counselling quality in community pharmacies / Noorhaslinda Ramli
description	This study assessed the patients' satisfaction with a special focus on the quality of the counselling process related to analgesic medication and to determine other factors for improvement of the counselling provided in community pharmacies. A cross-sectional descriptive design and convenience survey method were used. The participants were 52 customers of selected community pharmacies. The questionnaires consist of 10 questions were completed by the researcher. According to study results, community pharmacists should adjust more counselling to every patient's needs. Furthermore, the communication skills and pharmaceutical information are found to be important areas in patient counselling to achieve patients' satisfaction and to further improve the counselling quality.
format	Thesis
qualification_level	Bachelor degree
author	Ramli, Noorhaslinda
author_facet	Ramli, Noorhaslinda
author_sort	Ramli, Noorhaslinda
title	Counselling quality in community pharmacies / Noorhaslinda Ramli
title_short	Counselling quality in community pharmacies / Noorhaslinda Ramli
title_full	Counselling quality in community pharmacies / Noorhaslinda Ramli
title_fullStr	Counselling quality in community pharmacies / Noorhaslinda Ramli
title_full_unstemmed	Counselling quality in community pharmacies / Noorhaslinda Ramli
title_sort	counselling quality in community pharmacies / noorhaslinda ramli
granting_institution	Universiti Teknologi MARA (Kampus Puncak Alam)
granting_department	Faculty of Pharmacy
publishDate	2007
url	https://ir.uitm.edu.my/id/eprint/99869/1/99869.PDF
_version_	1811769040406839296

Counselling quality in community pharmacies / Noorhaslinda Ramli

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