The relationship between training, coaching and mentoring with salespersons performance within the electrical home appliances outlet in Kota Kinabalu

The objective of this study is to determine whether there is significant relationship between salesperson performance (dependent variable) with training, coaching and mentoring (independent variables). The samples are the retail salespersons engaged in true "selling" activities (as differ...

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Main Author: Loraine Lowrince
Format: Thesis
Published: 2010
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spelling my-ums-ep.106482015-03-12T04:44:16Z The relationship between training, coaching and mentoring with salespersons performance within the electrical home appliances outlet in Kota Kinabalu 2010 Loraine Lowrince HF Commerce The objective of this study is to determine whether there is significant relationship between salesperson performance (dependent variable) with training, coaching and mentoring (independent variables). The samples are the retail salespersons engaged in true "selling" activities (as differentiated from "clerical" order-taking activities) from the electrical home appliances outlet throughout the nine (9) shopping complexes in Kota Kinabalu, Sabah; there are altogether 108 number of respondent in this study. The results of the analysis show that training and mentoring has significant relationship with the performance of salespersons from the electrical home appliances outlet throughout shopping complexes in Kota Kinabalu, Sabah. The study is designed to shed light for a better understanding on whether the electrical home appliances outlet, throughout shopping complexes in Kota Kinabalu, Sabah provide proper training, coaching and mentoring to their salesperson prior performing their task. For sales managers and salesperson, knowing the critical determinants of sales performance will generate a wealth of practical applications. Therefore some significant findings of this study are to help the companies indentify which management internal factors that will greatly influence the performance of their salesperson and how to enhance their salespersons performance to meet the company interests. 2010 Thesis https://eprints.ums.edu.my/id/eprint/10648/ masters Universiti Malaysia Sabah School of Business and Economics
institution Universiti Malaysia Sabah
collection UMS Institutional Repository
topic HF Commerce
spellingShingle HF Commerce
Loraine Lowrince
The relationship between training, coaching and mentoring with salespersons performance within the electrical home appliances outlet in Kota Kinabalu
description The objective of this study is to determine whether there is significant relationship between salesperson performance (dependent variable) with training, coaching and mentoring (independent variables). The samples are the retail salespersons engaged in true "selling" activities (as differentiated from "clerical" order-taking activities) from the electrical home appliances outlet throughout the nine (9) shopping complexes in Kota Kinabalu, Sabah; there are altogether 108 number of respondent in this study. The results of the analysis show that training and mentoring has significant relationship with the performance of salespersons from the electrical home appliances outlet throughout shopping complexes in Kota Kinabalu, Sabah. The study is designed to shed light for a better understanding on whether the electrical home appliances outlet, throughout shopping complexes in Kota Kinabalu, Sabah provide proper training, coaching and mentoring to their salesperson prior performing their task. For sales managers and salesperson, knowing the critical determinants of sales performance will generate a wealth of practical applications. Therefore some significant findings of this study are to help the companies indentify which management internal factors that will greatly influence the performance of their salesperson and how to enhance their salespersons performance to meet the company interests.
format Thesis
qualification_level Master's degree
author Loraine Lowrince
author_facet Loraine Lowrince
author_sort Loraine Lowrince
title The relationship between training, coaching and mentoring with salespersons performance within the electrical home appliances outlet in Kota Kinabalu
title_short The relationship between training, coaching and mentoring with salespersons performance within the electrical home appliances outlet in Kota Kinabalu
title_full The relationship between training, coaching and mentoring with salespersons performance within the electrical home appliances outlet in Kota Kinabalu
title_fullStr The relationship between training, coaching and mentoring with salespersons performance within the electrical home appliances outlet in Kota Kinabalu
title_full_unstemmed The relationship between training, coaching and mentoring with salespersons performance within the electrical home appliances outlet in Kota Kinabalu
title_sort relationship between training, coaching and mentoring with salespersons performance within the electrical home appliances outlet in kota kinabalu
granting_institution Universiti Malaysia Sabah
granting_department School of Business and Economics
publishDate 2010
_version_ 1747836390240944128