The relationship between culture and employees' satisfaction on ISO 9001 Quality Management System implementation

This study aims to examine the relationship between culture and employees' satisfaction on ISO 9001 implementation. A total of 123 respondents participated in this study. The objectives of the study were achieved after examining the relationship between culture (independent variable) using five...

Full description

Saved in:

Bibliographic Details
Main Author:	Jun, Siew Kwan
Format:	Thesis
Language:	English
Published:	2014
Subjects:	HD Industries Land use Labor
Online Access:	https://eprints.ums.edu.my/id/eprint/17925/1/The%20relationship%20between%20culture%20and%20employees%20satisfaction%20on%20ISO%209001%20Quality%20Management%20System%20implementation.pdf
Tags:	Add Tag No Tags, Be the first to tag this record!

id	my-ums-ep.17925
record_format	uketd_dc
spelling	my-ums-ep.179252018-01-03T05:03:48Z The relationship between culture and employees' satisfaction on ISO 9001 Quality Management System implementation 2014 Jun, Siew Kwan HD Industries. Land use. Labor This study aims to examine the relationship between culture and employees' satisfaction on ISO 9001 implementation. A total of 123 respondents participated in this study. The objectives of the study were achieved after examining the relationship between culture (independent variable) using five dimensions which include power distance, collectivism/individualism,masculinity/femininity, uncertainty avoidance and long-term orientation and satisfaction on ISO 9001 implementation (dependent variable). The final result shows that collectivism has Significant positive relationship and masculinity has significant negative relationship with the satisfaction on ISO implementation. This study further examines the moderating effect of working experience and education level on the relationship between culture dimensions and satisfaction on ISO 9001 Implementation. It is confirmed also working experience and education level are Significantly moderate the relationship between some of the independent variables and dependent variable. In addition, this study has successfully reveals the degree of satisfaction of the employees working in ISO 9001 certified companies in Sabah. Overall the employees are satisfied with the system applied. The final result of the study also discover the culture in Sabah which is more to low power distance, collectivism, low masculinity, high uncertainty avoidance and high long-term orientation. 2014 Thesis https://eprints.ums.edu.my/id/eprint/17925/ https://eprints.ums.edu.my/id/eprint/17925/1/The%20relationship%20between%20culture%20and%20employees%20satisfaction%20on%20ISO%209001%20Quality%20Management%20System%20implementation.pdf text en public masters Universiti Malaysia Sabah Faculty of business, economics and accounting
institution	Universiti Malaysia Sabah
collection	UMS Institutional Repository
language	English
topic	HD Industries Land use Labor
spellingShingle	HD Industries Land use Labor Jun, Siew Kwan The relationship between culture and employees' satisfaction on ISO 9001 Quality Management System implementation
description	This study aims to examine the relationship between culture and employees' satisfaction on ISO 9001 implementation. A total of 123 respondents participated in this study. The objectives of the study were achieved after examining the relationship between culture (independent variable) using five dimensions which include power distance, collectivism/individualism,masculinity/femininity, uncertainty avoidance and long-term orientation and satisfaction on ISO 9001 implementation (dependent variable). The final result shows that collectivism has Significant positive relationship and masculinity has significant negative relationship with the satisfaction on ISO implementation. This study further examines the moderating effect of working experience and education level on the relationship between culture dimensions and satisfaction on ISO 9001 Implementation. It is confirmed also working experience and education level are Significantly moderate the relationship between some of the independent variables and dependent variable. In addition, this study has successfully reveals the degree of satisfaction of the employees working in ISO 9001 certified companies in Sabah. Overall the employees are satisfied with the system applied. The final result of the study also discover the culture in Sabah which is more to low power distance, collectivism, low masculinity, high uncertainty avoidance and high long-term orientation.
format	Thesis
qualification_level	Master's degree
author	Jun, Siew Kwan
author_facet	Jun, Siew Kwan
author_sort	Jun, Siew Kwan
title	The relationship between culture and employees' satisfaction on ISO 9001 Quality Management System implementation
title_short	The relationship between culture and employees' satisfaction on ISO 9001 Quality Management System implementation
title_full	The relationship between culture and employees' satisfaction on ISO 9001 Quality Management System implementation
title_fullStr	The relationship between culture and employees' satisfaction on ISO 9001 Quality Management System implementation
title_full_unstemmed	The relationship between culture and employees' satisfaction on ISO 9001 Quality Management System implementation
title_sort	relationship between culture and employees' satisfaction on iso 9001 quality management system implementation
granting_institution	Universiti Malaysia Sabah
granting_department	Faculty of business, economics and accounting
publishDate	2014
url	https://eprints.ums.edu.my/id/eprint/17925/1/The%20relationship%20between%20culture%20and%20employees%20satisfaction%20on%20ISO%209001%20Quality%20Management%20System%20implementation.pdf
_version_	1747836480823230464

The relationship between culture and employees' satisfaction on ISO 9001 Quality Management System implementation

Similar Items