The relationship between workplace incivility and organisational citizenship behaviour in private and public sector , Kota Kinabalu, Sabah

The aim of this study is to determine the relationship between workplace incivility and organisational citizenship behaviour. Workplace incivility is the independent variable while organisational citizenship behaviour is the dependent variable. Job satisfaction is introduced as a mediator to throw...

Full description

Saved in:

Bibliographic Details
Main Author:	Li, Wen Jing
Format:	Thesis
Language:	English
Published:	2011
Subjects:	HD58.7-58.95 Organizational behavior, change and effectiveness Corporate culture
Online Access:	https://eprints.ums.edu.my/id/eprint/19501/1/The%20relationship%20between%20workplace%20incivility%20and%20organisational%20citizenship%20behaviour%20in%20private%20and.pdf
Tags:	Add Tag No Tags, Be the first to tag this record!

id	my-ums-ep.19501
record_format	uketd_dc
spelling	my-ums-ep.195012018-03-22T02:02:50Z The relationship between workplace incivility and organisational citizenship behaviour in private and public sector , Kota Kinabalu, Sabah 2011 Li, Wen Jing HD58.7-58.95 Organizational behavior, change and effectiveness. Corporate culture The aim of this study is to determine the relationship between workplace incivility and organisational citizenship behaviour. Workplace incivility is the independent variable while organisational citizenship behaviour is the dependent variable. Job satisfaction is introduced as a mediator to throw a new perspective to the relationship between workplace incivility and organisational citizenship behaviour. Data were collected from 170 employees working in private and public sectors in Kota Kinabalu, Sabah. Multiple linear regression results indicated there is no significant direct relationship between workplace incivility (supervisor incivility and co-worker incivility) and organisational citizenship behaviour, even though the relationship Is negative. However, the results indicated that workplace incivility affect organisational citizenship behaviour via job satisfaction. Only supervisor incivility has negative effect on job satisfaction while co-worker incivility has no influence; and job satisfaction has positive effect on organisational citizenship behaviour. 2011 Thesis https://eprints.ums.edu.my/id/eprint/19501/ https://eprints.ums.edu.my/id/eprint/19501/1/The%20relationship%20between%20workplace%20incivility%20and%20organisational%20citizenship%20behaviour%20in%20private%20and.pdf text en public other masters Universiti Malaysia Sabah School Of Business And Economics
institution	Universiti Malaysia Sabah
collection	UMS Institutional Repository
language	English
topic	HD58.7-58.95 Organizational behavior, change and effectiveness Corporate culture
spellingShingle	HD58.7-58.95 Organizational behavior, change and effectiveness Corporate culture Li, Wen Jing The relationship between workplace incivility and organisational citizenship behaviour in private and public sector , Kota Kinabalu, Sabah
description	The aim of this study is to determine the relationship between workplace incivility and organisational citizenship behaviour. Workplace incivility is the independent variable while organisational citizenship behaviour is the dependent variable. Job satisfaction is introduced as a mediator to throw a new perspective to the relationship between workplace incivility and organisational citizenship behaviour. Data were collected from 170 employees working in private and public sectors in Kota Kinabalu, Sabah. Multiple linear regression results indicated there is no significant direct relationship between workplace incivility (supervisor incivility and co-worker incivility) and organisational citizenship behaviour, even though the relationship Is negative. However, the results indicated that workplace incivility affect organisational citizenship behaviour via job satisfaction. Only supervisor incivility has negative effect on job satisfaction while co-worker incivility has no influence; and job satisfaction has positive effect on organisational citizenship behaviour.
format	Thesis
qualification_name	other
qualification_level	Master's degree
author	Li, Wen Jing
author_facet	Li, Wen Jing
author_sort	Li, Wen Jing
title	The relationship between workplace incivility and organisational citizenship behaviour in private and public sector , Kota Kinabalu, Sabah
title_short	The relationship between workplace incivility and organisational citizenship behaviour in private and public sector , Kota Kinabalu, Sabah
title_full	The relationship between workplace incivility and organisational citizenship behaviour in private and public sector , Kota Kinabalu, Sabah
title_fullStr	The relationship between workplace incivility and organisational citizenship behaviour in private and public sector , Kota Kinabalu, Sabah
title_full_unstemmed	The relationship between workplace incivility and organisational citizenship behaviour in private and public sector , Kota Kinabalu, Sabah
title_sort	relationship between workplace incivility and organisational citizenship behaviour in private and public sector , kota kinabalu, sabah
granting_institution	Universiti Malaysia Sabah
granting_department	School Of Business And Economics
publishDate	2011
url	https://eprints.ums.edu.my/id/eprint/19501/1/The%20relationship%20between%20workplace%20incivility%20and%20organisational%20citizenship%20behaviour%20in%20private%20and.pdf
_version_	1747836516978130944

The relationship between workplace incivility and organisational citizenship behaviour in private and public sector , Kota Kinabalu, Sabah

Similar Items