Does a supportive supervisor moderate the effect of emotional labor on burnout amongst employees of small and medium-sized accommodation in Kota Kinabalu

The main objective of this thesis was to determine whether supportive supervisor could be utilized as the moderator in the relationship between emotional labor and burnout. Data were collected via self-administered questionaires from front-line employees working in different small and medium-sized a...

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Main Author:	Lee, Soo Hon
Format:	Thesis
Language:	English English
Published:	2014
Subjects:	HD28-70 Management Industrial management
Online Access:	https://eprints.ums.edu.my/id/eprint/37667/1/24%20PAGES.pdf https://eprints.ums.edu.my/id/eprint/37667/2/FULLTEXT.pdf
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spelling	my-ums-ep.376672023-11-29T02:01:21Z Does a supportive supervisor moderate the effect of emotional labor on burnout amongst employees of small and medium-sized accommodation in Kota Kinabalu 2014 Lee, Soo Hon HD28-70 Management. Industrial management The main objective of this thesis was to determine whether supportive supervisor could be utilized as the moderator in the relationship between emotional labor and burnout. Data were collected via self-administered questionaires from front-line employees working in different small and medium-sized accommodation businesses in Kata Kinabalu. The data were analysed using various statistical analysis including factor analyses, reliability analyses, descriptive statistics, correlation analyses, multiple regression analyses and hierachical regression analyses. Supportive supervisor was expected to moderate the relationship between emotional Labor and burnout so that individual who perform emotional labor would experience less burnout with the presence of supervisor support. Surprisingly, result from the analysis shown there is an absence of moderating effect of supportive supervisor which contradicts with the job-demand resource model. Therefore, finding suggests social support is applicable in all level of stress. If moderation does take place, then support is viewed as crucial only as a form of resource especially during the period when an individual faces circumstances or positions that are considers as relatively high stress. The implications for managers and practitioners is to ensure provision of instrument support such as handbook in handle difficult customer. Limitations of current study includes data was collected at a point of time. Suggestions for future research include considerations cultural factor are also discussed in this paper. 2014 Thesis https://eprints.ums.edu.my/id/eprint/37667/ https://eprints.ums.edu.my/id/eprint/37667/1/24%20PAGES.pdf text en public https://eprints.ums.edu.my/id/eprint/37667/2/FULLTEXT.pdf text en validuser masters Universiti Malaysia Sabah Fakulti Perniagaan, Ekonomi dan Perakaunan
institution	Universiti Malaysia Sabah
collection	UMS Institutional Repository
language	English English
topic	HD28-70 Management Industrial management
spellingShingle	HD28-70 Management Industrial management Lee, Soo Hon Does a supportive supervisor moderate the effect of emotional labor on burnout amongst employees of small and medium-sized accommodation in Kota Kinabalu
description	The main objective of this thesis was to determine whether supportive supervisor could be utilized as the moderator in the relationship between emotional labor and burnout. Data were collected via self-administered questionaires from front-line employees working in different small and medium-sized accommodation businesses in Kata Kinabalu. The data were analysed using various statistical analysis including factor analyses, reliability analyses, descriptive statistics, correlation analyses, multiple regression analyses and hierachical regression analyses. Supportive supervisor was expected to moderate the relationship between emotional Labor and burnout so that individual who perform emotional labor would experience less burnout with the presence of supervisor support. Surprisingly, result from the analysis shown there is an absence of moderating effect of supportive supervisor which contradicts with the job-demand resource model. Therefore, finding suggests social support is applicable in all level of stress. If moderation does take place, then support is viewed as crucial only as a form of resource especially during the period when an individual faces circumstances or positions that are considers as relatively high stress. The implications for managers and practitioners is to ensure provision of instrument support such as handbook in handle difficult customer. Limitations of current study includes data was collected at a point of time. Suggestions for future research include considerations cultural factor are also discussed in this paper.
format	Thesis
qualification_level	Master's degree
author	Lee, Soo Hon
author_facet	Lee, Soo Hon
author_sort	Lee, Soo Hon
title	Does a supportive supervisor moderate the effect of emotional labor on burnout amongst employees of small and medium-sized accommodation in Kota Kinabalu
title_short	Does a supportive supervisor moderate the effect of emotional labor on burnout amongst employees of small and medium-sized accommodation in Kota Kinabalu
title_full	Does a supportive supervisor moderate the effect of emotional labor on burnout amongst employees of small and medium-sized accommodation in Kota Kinabalu
title_fullStr	Does a supportive supervisor moderate the effect of emotional labor on burnout amongst employees of small and medium-sized accommodation in Kota Kinabalu
title_full_unstemmed	Does a supportive supervisor moderate the effect of emotional labor on burnout amongst employees of small and medium-sized accommodation in Kota Kinabalu
title_sort	does a supportive supervisor moderate the effect of emotional labor on burnout amongst employees of small and medium-sized accommodation in kota kinabalu
granting_institution	Universiti Malaysia Sabah
granting_department	Fakulti Perniagaan, Ekonomi dan Perakaunan
publishDate	2014
url	https://eprints.ums.edu.my/id/eprint/37667/1/24%20PAGES.pdf https://eprints.ums.edu.my/id/eprint/37667/2/FULLTEXT.pdf
_version_	1794022677883650048

Does a supportive supervisor moderate the effect of emotional labor on burnout amongst employees of small and medium-sized accommodation in Kota Kinabalu

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