Work conditions, work-family conflict, emotional dissonance, emotional exhaustion among operational employees in the Sabah hotel industry

The purpose of this study is to examine the relationship between work conditions and emotional exhaustion among non-managerial and operational hotels employees in Sabah. In relation to this, the study utilizes Conservation of Resources Theory as the theoretical foundation to further enhance the unde...

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Main Author:	Kathleen Elanie James Bagah
Format:	Thesis
Language:	English English
Published:	2020
Subjects:	HD28-70 Management Industrial management
Online Access:	https://eprints.ums.edu.my/id/eprint/40710/1/24%20PAGES.pdf https://eprints.ums.edu.my/id/eprint/40710/2/FULLTEXT.pdf
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id	my-ums-ep.40710
record_format	uketd_dc
spelling	my-ums-ep.407102024-10-03T00:50:43Z Work conditions, work-family conflict, emotional dissonance, emotional exhaustion among operational employees in the Sabah hotel industry 2020 Kathleen Elanie James Bagah HD28-70 Management. Industrial management The purpose of this study is to examine the relationship between work conditions and emotional exhaustion among non-managerial and operational hotels employees in Sabah. In relation to this, the study utilizes Conservation of Resources Theory as the theoretical foundation to further enhance the understanding towards the variable. Alongside, the basic tenet and principles of the theory has highlighted the medium of emotional dissonance and work-family conflict in between work conditions and emotional exhaustion. As such, besides the main attention on both work conditions and emotional dissonance, a proposition of mediation effect by emotional dissonance and work-family conflict was made. For this study, a total of 171 hotel employees have been utilized through purposive sampling technique and Partial Least Square 3.0 – Structural Equation Modeling was applied to evaluate the model of the study. The results showed existence of emotional dissonance, work-family conflict, and emotional exhaustion among hotel employees. Meanwhile, it is also found that there is a direct effect between work condition (role ambiguity, time pressure, working hours, pay, supervisor’s support, and work overload), emotional dissonance, work-family conflict, and emotional exhaustion. Furthermore, the mediation effect of emotional dissonance and work-family conflict found to have mediated few of the work condition towards the respective correlations. There are two contributions of this study, which are theoretical and managerial. The limitations, implications and future study were also discussed in the study. 2020 Thesis https://eprints.ums.edu.my/id/eprint/40710/ https://eprints.ums.edu.my/id/eprint/40710/1/24%20PAGES.pdf text en public https://eprints.ums.edu.my/id/eprint/40710/2/FULLTEXT.pdf text en validuser masters Universiti Malaysia Sabah Faculty of Business, Economics and Accountancy
institution	Universiti Malaysia Sabah
collection	UMS Institutional Repository
language	English English
topic	HD28-70 Management Industrial management
spellingShingle	HD28-70 Management Industrial management Kathleen Elanie James Bagah Work conditions, work-family conflict, emotional dissonance, emotional exhaustion among operational employees in the Sabah hotel industry
description	The purpose of this study is to examine the relationship between work conditions and emotional exhaustion among non-managerial and operational hotels employees in Sabah. In relation to this, the study utilizes Conservation of Resources Theory as the theoretical foundation to further enhance the understanding towards the variable. Alongside, the basic tenet and principles of the theory has highlighted the medium of emotional dissonance and work-family conflict in between work conditions and emotional exhaustion. As such, besides the main attention on both work conditions and emotional dissonance, a proposition of mediation effect by emotional dissonance and work-family conflict was made. For this study, a total of 171 hotel employees have been utilized through purposive sampling technique and Partial Least Square 3.0 – Structural Equation Modeling was applied to evaluate the model of the study. The results showed existence of emotional dissonance, work-family conflict, and emotional exhaustion among hotel employees. Meanwhile, it is also found that there is a direct effect between work condition (role ambiguity, time pressure, working hours, pay, supervisor’s support, and work overload), emotional dissonance, work-family conflict, and emotional exhaustion. Furthermore, the mediation effect of emotional dissonance and work-family conflict found to have mediated few of the work condition towards the respective correlations. There are two contributions of this study, which are theoretical and managerial. The limitations, implications and future study were also discussed in the study.
format	Thesis
qualification_level	Master's degree
author	Kathleen Elanie James Bagah
author_facet	Kathleen Elanie James Bagah
author_sort	Kathleen Elanie James Bagah
title	Work conditions, work-family conflict, emotional dissonance, emotional exhaustion among operational employees in the Sabah hotel industry
title_short	Work conditions, work-family conflict, emotional dissonance, emotional exhaustion among operational employees in the Sabah hotel industry
title_full	Work conditions, work-family conflict, emotional dissonance, emotional exhaustion among operational employees in the Sabah hotel industry
title_fullStr	Work conditions, work-family conflict, emotional dissonance, emotional exhaustion among operational employees in the Sabah hotel industry
title_full_unstemmed	Work conditions, work-family conflict, emotional dissonance, emotional exhaustion among operational employees in the Sabah hotel industry
title_sort	work conditions, work-family conflict, emotional dissonance, emotional exhaustion among operational employees in the sabah hotel industry
granting_institution	Universiti Malaysia Sabah
granting_department	Faculty of Business, Economics and Accountancy
publishDate	2020
url	https://eprints.ums.edu.my/id/eprint/40710/1/24%20PAGES.pdf https://eprints.ums.edu.my/id/eprint/40710/2/FULLTEXT.pdf
_version_	1818611369321168896

Work conditions, work-family conflict, emotional dissonance, emotional exhaustion among operational employees in the Sabah hotel industry

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