A study of service quality dimensions of budget hotels in Kota Kinabalu

This study is about service quality dimensions that affect customer satisfaction in budget hotels in Kota Kinabalu.The objective of this study is to investigate the relationship between service quality and customer satisfaction. Besides that, this study also seek to determine whether moderating vari...

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Bibliographic Details
Main Author: Fong, Yee Shin
Format: Thesis
Published: 2007
Online Access:https://eprints.ums.edu.my/id/eprint/6339/1/mt0000000142.pdf
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