The relationship between role ambiguity, role conflict, stress and job performance amongst administrative staff (Grade 41 below) in Universiti Malaysia Sabah (UMS)

This study aims to investigate as to what extent the relationship between role ambiguity, role conflict, stress and job performance among administration employee in University Malaysia Sabah (UMS). Role ambiguity and role conflict (stressor) which are perceived as the sources of stress towards the l...

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Main Author:	Hasni Syahril
Format:	Thesis
Language:	English
Published:	2011
Subjects:	HD58.7-58.95 Organizational behavior, change and effectiveness Corporate culture
Online Access:	https://eprints.ums.edu.my/id/eprint/9261/1/mt0000000408.pdf
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id	my-ums-ep.9261
record_format	uketd_dc
spelling	my-ums-ep.92612017-10-30T02:01:43Z The relationship between role ambiguity, role conflict, stress and job performance amongst administrative staff (Grade 41 below) in Universiti Malaysia Sabah (UMS) 2011 Hasni Syahril HD58.7-58.95 Organizational behavior, change and effectiveness. Corporate culture This study aims to investigate as to what extent the relationship between role ambiguity, role conflict, stress and job performance among administration employee in University Malaysia Sabah (UMS). Role ambiguity and role conflict (stressor) which are perceived as the sources of stress towards the level of stress and job performance of the employees. This study also aims to investigate the relationship between stress and job performance and the relationship of personality (Type A and B) on role ambiguity and stress. A total of 48-items of questionnaire was employed to measure the variables in this study based on based on the previous researcher questionnaire and have been modified due to the appropriateness for this thesis. A sample of 122 were selected out of 350 that been distribute because of minimum of feedback with total of 195 and during the screening process, a total of 73 sample been disqualified. The findings indicate that role ambiguity has positive and significant relationship on stress and job performance while role conflict has no positive and significant relationship on stress and job performance among administration employees in UMS. The findings also indicate that stress has significantly mediate the relationship between role ambiguity and job performance. Other than that, Type A and B personality has no significant moderate the relationship between role ambiguity and stress. It is hoped that this study has contributed to studies in this field and played its part in paying the way for future studies to identify a more sustainable and replicable model based on the results of the findings and recommendation in this paper. 2011 Thesis https://eprints.ums.edu.my/id/eprint/9261/ https://eprints.ums.edu.my/id/eprint/9261/1/mt0000000408.pdf text en public masters Universiti Malaysia Sabah School of Business and Economics
institution	Universiti Malaysia Sabah
collection	UMS Institutional Repository
language	English
topic	HD58.7-58.95 Organizational behavior, change and effectiveness Corporate culture
spellingShingle	HD58.7-58.95 Organizational behavior, change and effectiveness Corporate culture Hasni Syahril The relationship between role ambiguity, role conflict, stress and job performance amongst administrative staff (Grade 41 below) in Universiti Malaysia Sabah (UMS)
description	This study aims to investigate as to what extent the relationship between role ambiguity, role conflict, stress and job performance among administration employee in University Malaysia Sabah (UMS). Role ambiguity and role conflict (stressor) which are perceived as the sources of stress towards the level of stress and job performance of the employees. This study also aims to investigate the relationship between stress and job performance and the relationship of personality (Type A and B) on role ambiguity and stress. A total of 48-items of questionnaire was employed to measure the variables in this study based on based on the previous researcher questionnaire and have been modified due to the appropriateness for this thesis. A sample of 122 were selected out of 350 that been distribute because of minimum of feedback with total of 195 and during the screening process, a total of 73 sample been disqualified. The findings indicate that role ambiguity has positive and significant relationship on stress and job performance while role conflict has no positive and significant relationship on stress and job performance among administration employees in UMS. The findings also indicate that stress has significantly mediate the relationship between role ambiguity and job performance. Other than that, Type A and B personality has no significant moderate the relationship between role ambiguity and stress. It is hoped that this study has contributed to studies in this field and played its part in paying the way for future studies to identify a more sustainable and replicable model based on the results of the findings and recommendation in this paper.
format	Thesis
qualification_level	Master's degree
author	Hasni Syahril
author_facet	Hasni Syahril
author_sort	Hasni Syahril
title	The relationship between role ambiguity, role conflict, stress and job performance amongst administrative staff (Grade 41 below) in Universiti Malaysia Sabah (UMS)
title_short	The relationship between role ambiguity, role conflict, stress and job performance amongst administrative staff (Grade 41 below) in Universiti Malaysia Sabah (UMS)
title_full	The relationship between role ambiguity, role conflict, stress and job performance amongst administrative staff (Grade 41 below) in Universiti Malaysia Sabah (UMS)
title_fullStr	The relationship between role ambiguity, role conflict, stress and job performance amongst administrative staff (Grade 41 below) in Universiti Malaysia Sabah (UMS)
title_full_unstemmed	The relationship between role ambiguity, role conflict, stress and job performance amongst administrative staff (Grade 41 below) in Universiti Malaysia Sabah (UMS)
title_sort	relationship between role ambiguity, role conflict, stress and job performance amongst administrative staff (grade 41 below) in universiti malaysia sabah (ums)
granting_institution	Universiti Malaysia Sabah
granting_department	School of Business and Economics
publishDate	2011
url	https://eprints.ums.edu.my/id/eprint/9261/1/mt0000000408.pdf
_version_	1747836334273200128

The relationship between role ambiguity, role conflict, stress and job performance amongst administrative staff (Grade 41 below) in Universiti Malaysia Sabah (UMS)

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