Job satisfaction and service quality gap in public universities in the east coast of Malaysia

The increasing number of public and private university indicates that the competition in the higher education industry in Malaysia is becoming volatile. In order to compete effectively in the marketplace, an educational institution needs to differentiate itself from their competitors. Similar to ot...

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Main Author: Wan Norhayati Mohamed
Format: Thesis
Language:English
Subjects:
Online Access:http://umt-ir.umt.edu.my:8080/jspui/bitstream/123456789/1033/2/HF%205549.5%20.J63%20W3%202002%20FullText.pdf
http://umt-ir.umt.edu.my:8080/jspui/bitstream/123456789/1033/1/HF%205549.5%20.J63%20W3%202002%20Abstract.pdf
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id my-umt-ir.-1033
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spelling my-umt-ir.-10332016-03-11T22:38:05Z Job satisfaction and service quality gap in public universities in the east coast of Malaysia Wan Norhayati Mohamed The increasing number of public and private university indicates that the competition in the higher education industry in Malaysia is becoming volatile. In order to compete effectively in the marketplace, an educational institution needs to differentiate itself from their competitors. Similar to other firms in service sector, perhaps, the only way the higher education institutions can differentiate themselves from their competitors is through delivering high quality service. Fakulti Pengurusan Ekonomi 2002-07 Thesis en http://hdl.handle.net/123456789/1033 http://umt-ir.umt.edu.my:8080/jspui/bitstream/123456789/1033/2/HF%205549.5%20.J63%20W3%202002%20FullText.pdf 5f9eb984eaaf279ceb8c7414c9382fb4 http://umt-ir.umt.edu.my:8080/jspui/bitstream/123456789/1033/1/HF%205549.5%20.J63%20W3%202002%20Abstract.pdf c2c06a3571d5faa63532de24382e5596 http://umt-ir.umt.edu.my:8080/jspui/bitstream/123456789/1033/3/license.txt 8a4605be74aa9ea9d79846c1fba20a33 http://umt-ir.umt.edu.my:8080/jspui/bitstream/123456789/1033/4/HF%205549.5%20.J63%20W3%202002%20Abstract.pdf.txt 4fe5480c6306c968fbddfd5edb31ac79 http://umt-ir.umt.edu.my:8080/jspui/bitstream/123456789/1033/5/HF%205549.5%20.J63%20W3%202002%20FullText.pdf.txt e814a8136b4787beb733ed95f71d1145 HF 5549.5 .J63 W3 2002 Wan Norhayati Mohamed Tesis FPE 2002 Job analysis Employee motivation Job satisfaction Employee attitude surveys
institution Universiti Malaysia Terengganu
collection UMT Repository System
language English
topic HF 5549.5 .J63 W3 2002
Wan Norhayati Mohamed
Tesis FPE 2002
Job analysis
Employee motivation
Job satisfaction
Employee attitude surveys
spellingShingle HF 5549.5 .J63 W3 2002
Wan Norhayati Mohamed
Tesis FPE 2002
Job analysis
Employee motivation
Job satisfaction
Employee attitude surveys
Wan Norhayati Mohamed
Job satisfaction and service quality gap in public universities in the east coast of Malaysia
description The increasing number of public and private university indicates that the competition in the higher education industry in Malaysia is becoming volatile. In order to compete effectively in the marketplace, an educational institution needs to differentiate itself from their competitors. Similar to other firms in service sector, perhaps, the only way the higher education institutions can differentiate themselves from their competitors is through delivering high quality service.
format Thesis
author Wan Norhayati Mohamed
author_facet Wan Norhayati Mohamed
author_sort Wan Norhayati Mohamed
title Job satisfaction and service quality gap in public universities in the east coast of Malaysia
title_short Job satisfaction and service quality gap in public universities in the east coast of Malaysia
title_full Job satisfaction and service quality gap in public universities in the east coast of Malaysia
title_fullStr Job satisfaction and service quality gap in public universities in the east coast of Malaysia
title_full_unstemmed Job satisfaction and service quality gap in public universities in the east coast of Malaysia
title_sort job satisfaction and service quality gap in public universities in the east coast of malaysia
granting_institution Fakulti Pengurusan Ekonomi
url http://umt-ir.umt.edu.my:8080/jspui/bitstream/123456789/1033/2/HF%205549.5%20.J63%20W3%202002%20FullText.pdf
http://umt-ir.umt.edu.my:8080/jspui/bitstream/123456789/1033/1/HF%205549.5%20.J63%20W3%202002%20Abstract.pdf
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