Job satisfaction and service quality gap in public universities in the east coast of Malaysia
The increasing number of public and private university indicates that the competition in the higher education industry in Malaysia is becoming volatile. In order to compete effectively in the marketplace, an educational institution needs to differentiate itself from their competitors. Similar to ot...
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my-umt-ir.-10332016-03-11T22:38:05Z Job satisfaction and service quality gap in public universities in the east coast of Malaysia Wan Norhayati Mohamed The increasing number of public and private university indicates that the competition in the higher education industry in Malaysia is becoming volatile. In order to compete effectively in the marketplace, an educational institution needs to differentiate itself from their competitors. Similar to other firms in service sector, perhaps, the only way the higher education institutions can differentiate themselves from their competitors is through delivering high quality service. Fakulti Pengurusan Ekonomi 2002-07 Thesis en http://hdl.handle.net/123456789/1033 http://umt-ir.umt.edu.my:8080/jspui/bitstream/123456789/1033/2/HF%205549.5%20.J63%20W3%202002%20FullText.pdf 5f9eb984eaaf279ceb8c7414c9382fb4 http://umt-ir.umt.edu.my:8080/jspui/bitstream/123456789/1033/1/HF%205549.5%20.J63%20W3%202002%20Abstract.pdf c2c06a3571d5faa63532de24382e5596 http://umt-ir.umt.edu.my:8080/jspui/bitstream/123456789/1033/3/license.txt 8a4605be74aa9ea9d79846c1fba20a33 http://umt-ir.umt.edu.my:8080/jspui/bitstream/123456789/1033/4/HF%205549.5%20.J63%20W3%202002%20Abstract.pdf.txt 4fe5480c6306c968fbddfd5edb31ac79 http://umt-ir.umt.edu.my:8080/jspui/bitstream/123456789/1033/5/HF%205549.5%20.J63%20W3%202002%20FullText.pdf.txt e814a8136b4787beb733ed95f71d1145 HF 5549.5 .J63 W3 2002 Wan Norhayati Mohamed Tesis FPE 2002 Job analysis Employee motivation Job satisfaction Employee attitude surveys |
institution |
Universiti Malaysia Terengganu |
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UMT Repository System |
language |
English |
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HF 5549.5 .J63 W3 2002 Wan Norhayati Mohamed Tesis FPE 2002 Job analysis Employee motivation Job satisfaction Employee attitude surveys |
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HF 5549.5 .J63 W3 2002 Wan Norhayati Mohamed Tesis FPE 2002 Job analysis Employee motivation Job satisfaction Employee attitude surveys Wan Norhayati Mohamed Job satisfaction and service quality gap in public universities in the east coast of Malaysia |
description |
The increasing number of public and private university indicates that the competition in the higher education industry in Malaysia is
becoming volatile. In order to compete effectively in the marketplace, an educational institution needs to differentiate itself from their competitors. Similar to other firms in service sector, perhaps, the only way the higher education institutions can differentiate themselves from their competitors is through delivering high quality service. |
format |
Thesis |
author |
Wan Norhayati Mohamed |
author_facet |
Wan Norhayati Mohamed |
author_sort |
Wan Norhayati Mohamed |
title |
Job satisfaction and service quality gap in public universities in the east coast of Malaysia |
title_short |
Job satisfaction and service quality gap in public universities in the east coast of Malaysia |
title_full |
Job satisfaction and service quality gap in public universities in the east coast of Malaysia |
title_fullStr |
Job satisfaction and service quality gap in public universities in the east coast of Malaysia |
title_full_unstemmed |
Job satisfaction and service quality gap in public universities in the east coast of Malaysia |
title_sort |
job satisfaction and service quality gap in public universities in the east coast of malaysia |
granting_institution |
Fakulti Pengurusan Ekonomi |
url |
http://umt-ir.umt.edu.my:8080/jspui/bitstream/123456789/1033/2/HF%205549.5%20.J63%20W3%202002%20FullText.pdf http://umt-ir.umt.edu.my:8080/jspui/bitstream/123456789/1033/1/HF%205549.5%20.J63%20W3%202002%20Abstract.pdf |
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