Job satisfaction and service quality gap in public universities in the east coast of Malaysia

The increasing number of public and private university indicates that the competition in the higher education industry in Malaysia is becoming volatile. In order to compete effectively in the marketplace, an educational institution needs to differentiate itself from their competitors. Similar to ot...

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Main Author:	Wan Norhayati Mohamed
Format:	Thesis
Language:	English
Subjects:	HF 5549.5 .J63 W3 2002 Wan Norhayati Mohamed Tesis FPE 2002 Job analysis Employee motivation Job satisfaction Employee attitude surveys
Online Access:	http://umt-ir.umt.edu.my:8080/jspui/bitstream/123456789/1033/2/HF%205549.5%20.J63%20W3%202002%20FullText.pdf http://umt-ir.umt.edu.my:8080/jspui/bitstream/123456789/1033/1/HF%205549.5%20.J63%20W3%202002%20Abstract.pdf
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spelling	my-umt-ir.-10332016-03-11T22:38:05Z Job satisfaction and service quality gap in public universities in the east coast of Malaysia Wan Norhayati Mohamed The increasing number of public and private university indicates that the competition in the higher education industry in Malaysia is becoming volatile. In order to compete effectively in the marketplace, an educational institution needs to differentiate itself from their competitors. Similar to other firms in service sector, perhaps, the only way the higher education institutions can differentiate themselves from their competitors is through delivering high quality service. Fakulti Pengurusan Ekonomi 2002-07 Thesis en http://hdl.handle.net/123456789/1033 http://umt-ir.umt.edu.my:8080/jspui/bitstream/123456789/1033/2/HF%205549.5%20.J63%20W3%202002%20FullText.pdf 5f9eb984eaaf279ceb8c7414c9382fb4 http://umt-ir.umt.edu.my:8080/jspui/bitstream/123456789/1033/1/HF%205549.5%20.J63%20W3%202002%20Abstract.pdf c2c06a3571d5faa63532de24382e5596 http://umt-ir.umt.edu.my:8080/jspui/bitstream/123456789/1033/3/license.txt 8a4605be74aa9ea9d79846c1fba20a33 http://umt-ir.umt.edu.my:8080/jspui/bitstream/123456789/1033/4/HF%205549.5%20.J63%20W3%202002%20Abstract.pdf.txt 4fe5480c6306c968fbddfd5edb31ac79 http://umt-ir.umt.edu.my:8080/jspui/bitstream/123456789/1033/5/HF%205549.5%20.J63%20W3%202002%20FullText.pdf.txt e814a8136b4787beb733ed95f71d1145 HF 5549.5 .J63 W3 2002 Wan Norhayati Mohamed Tesis FPE 2002 Job analysis Employee motivation Job satisfaction Employee attitude surveys
institution	Universiti Malaysia Terengganu
collection	UMT Repository System
language	English
topic	HF 5549.5 .J63 W3 2002 Wan Norhayati Mohamed Tesis FPE 2002 Job analysis Employee motivation Job satisfaction Employee attitude surveys
spellingShingle	HF 5549.5 .J63 W3 2002 Wan Norhayati Mohamed Tesis FPE 2002 Job analysis Employee motivation Job satisfaction Employee attitude surveys Wan Norhayati Mohamed Job satisfaction and service quality gap in public universities in the east coast of Malaysia
description	The increasing number of public and private university indicates that the competition in the higher education industry in Malaysia is becoming volatile. In order to compete effectively in the marketplace, an educational institution needs to differentiate itself from their competitors. Similar to other firms in service sector, perhaps, the only way the higher education institutions can differentiate themselves from their competitors is through delivering high quality service.
format	Thesis
author	Wan Norhayati Mohamed
author_facet	Wan Norhayati Mohamed
author_sort	Wan Norhayati Mohamed
title	Job satisfaction and service quality gap in public universities in the east coast of Malaysia
title_short	Job satisfaction and service quality gap in public universities in the east coast of Malaysia
title_full	Job satisfaction and service quality gap in public universities in the east coast of Malaysia
title_fullStr	Job satisfaction and service quality gap in public universities in the east coast of Malaysia
title_full_unstemmed	Job satisfaction and service quality gap in public universities in the east coast of Malaysia
title_sort	job satisfaction and service quality gap in public universities in the east coast of malaysia
granting_institution	Fakulti Pengurusan Ekonomi
url	http://umt-ir.umt.edu.my:8080/jspui/bitstream/123456789/1033/2/HF%205549.5%20.J63%20W3%202002%20FullText.pdf http://umt-ir.umt.edu.my:8080/jspui/bitstream/123456789/1033/1/HF%205549.5%20.J63%20W3%202002%20Abstract.pdf
_version_	1747835814141755392

Job satisfaction and service quality gap in public universities in the east coast of Malaysia

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