Job satisfaction and service quality gap in public universities in the east coast of Malaysia
The increasing number of public and private university indicates that the competition in the higher education industry in Malaysia is becoming volatile. In order to compete effectively in the marketplace, an educational institution needs to differentiate itself from their competitors. Similar to ot...
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主要作者: | Wan Norhayati Mohamed |
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格式: | Thesis |
語言: | English |
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在線閱讀: | http://umt-ir.umt.edu.my:8080/jspui/bitstream/123456789/1033/2/HF%205549.5%20.J63%20W3%202002%20FullText.pdf http://umt-ir.umt.edu.my:8080/jspui/bitstream/123456789/1033/1/HF%205549.5%20.J63%20W3%202002%20Abstract.pdf |
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