INNOVATION CAPABILITIES, LOGISTICS SERVICE QUALITY AND BUSINESS PERFORMANCE OF THE THIRD PARTY LOGISTICS (3PL) SERVICE PROVIDERS IN MALAYSIA

INNOVATION CAPABILITIES, LOGISTICS SERVICE QUALITY AND BUSINESS PERFORMANCE OF THE THIRD PARTY LOGISTICS (3PL) SERVICE PROVIDERS IN MALAYSIA

The Malaysian Government Transformation Programme states that transportation is one of the national priority areas. It plays a significant role in the country‟s well-being. The role and contribution of transportation is important in strategic business and it is also one of the key focal points in th...

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Main Author: MAISARAH BINTI SEBADAK @ SEBADAK SARDJA
Format: Thesis
Language:English
Online Access:http://umt-ir.umt.edu.my:8080/jspui/bitstream/123456789/16418/1/Abstract.pdf
http://umt-ir.umt.edu.my:8080/jspui/bitstream/123456789/16418/2/MAISARAH%20FULL%20THESIS%202020.pdf
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id my-umt-ir.-16418
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spelling my-umt-ir.-164182022-02-15T02:33:19Z INNOVATION CAPABILITIES, LOGISTICS SERVICE QUALITY AND BUSINESS PERFORMANCE OF THE THIRD PARTY LOGISTICS (3PL) SERVICE PROVIDERS IN MALAYSIA MAISARAH BINTI SEBADAK @ SEBADAK SARDJA The Malaysian Government Transformation Programme states that transportation is one of the national priority areas. It plays a significant role in the country‟s well-being. The role and contribution of transportation is important in strategic business and it is also one of the key focal points in the Eleventh Malaysia Plan for 2016 to 2020. Moving forward, while the prospects for Malaysia‟s logistics industry are positive, there is still much room for improvement in terms of business performance. Most enterprises that sell or produce goods require facilitating agencies such as third-party logistics (3PL) service providers to assist them in transporting their products and services from one destination to another until they reach the end customers. Therefore, this study attempts to identify the factors affecting innovation capabilities; namely management, service, technology, marketing, and process that may contribute to improved business performance and have an effect towards the role of logistics service quality as the mediator of the relationship between innovation capability and the business performance of 3PL service providers in Malaysia Universiti Malaysia Terengganu 2020 Thesis en http://umt-ir.umt.edu.my:8080/handle/123456789/16418 http://umt-ir.umt.edu.my:8080/jspui/bitstream/123456789/16418/1/Abstract.pdf 3aa17783cd6db049c053f62a299d1203 http://umt-ir.umt.edu.my:8080/jspui/bitstream/123456789/16418/2/MAISARAH%20FULL%20THESIS%202020.pdf 29ad81ad0b35133a41b5a1fb75596520 http://umt-ir.umt.edu.my:8080/jspui/bitstream/123456789/16418/3/license.txt 8a4605be74aa9ea9d79846c1fba20a33
institution Universiti Malaysia Terengganu
collection UMT Repository System
language English
description The Malaysian Government Transformation Programme states that transportation is one of the national priority areas. It plays a significant role in the country‟s well-being. The role and contribution of transportation is important in strategic business and it is also one of the key focal points in the Eleventh Malaysia Plan for 2016 to 2020. Moving forward, while the prospects for Malaysia‟s logistics industry are positive, there is still much room for improvement in terms of business performance. Most enterprises that sell or produce goods require facilitating agencies such as third-party logistics (3PL) service providers to assist them in transporting their products and services from one destination to another until they reach the end customers. Therefore, this study attempts to identify the factors affecting innovation capabilities; namely management, service, technology, marketing, and process that may contribute to improved business performance and have an effect towards the role of logistics service quality as the mediator of the relationship between innovation capability and the business performance of 3PL service providers in Malaysia
format Thesis
author MAISARAH BINTI SEBADAK @ SEBADAK SARDJA
spellingShingle MAISARAH BINTI SEBADAK @ SEBADAK SARDJA
INNOVATION CAPABILITIES, LOGISTICS SERVICE QUALITY AND BUSINESS PERFORMANCE OF THE THIRD PARTY LOGISTICS (3PL) SERVICE PROVIDERS IN MALAYSIA
author_facet MAISARAH BINTI SEBADAK @ SEBADAK SARDJA
author_sort MAISARAH BINTI SEBADAK @ SEBADAK SARDJA
title INNOVATION CAPABILITIES, LOGISTICS SERVICE QUALITY AND BUSINESS PERFORMANCE OF THE THIRD PARTY LOGISTICS (3PL) SERVICE PROVIDERS IN MALAYSIA
title_short INNOVATION CAPABILITIES, LOGISTICS SERVICE QUALITY AND BUSINESS PERFORMANCE OF THE THIRD PARTY LOGISTICS (3PL) SERVICE PROVIDERS IN MALAYSIA
title_full INNOVATION CAPABILITIES, LOGISTICS SERVICE QUALITY AND BUSINESS PERFORMANCE OF THE THIRD PARTY LOGISTICS (3PL) SERVICE PROVIDERS IN MALAYSIA
title_fullStr INNOVATION CAPABILITIES, LOGISTICS SERVICE QUALITY AND BUSINESS PERFORMANCE OF THE THIRD PARTY LOGISTICS (3PL) SERVICE PROVIDERS IN MALAYSIA
title_full_unstemmed INNOVATION CAPABILITIES, LOGISTICS SERVICE QUALITY AND BUSINESS PERFORMANCE OF THE THIRD PARTY LOGISTICS (3PL) SERVICE PROVIDERS IN MALAYSIA
title_sort innovation capabilities, logistics service quality and business performance of the third party logistics (3pl) service providers in malaysia
granting_institution Universiti Malaysia Terengganu
url http://umt-ir.umt.edu.my:8080/jspui/bitstream/123456789/16418/1/Abstract.pdf
http://umt-ir.umt.edu.my:8080/jspui/bitstream/123456789/16418/2/MAISARAH%20FULL%20THESIS%202020.pdf
_version_ 1747835777442643968

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